Shadil Khan
Release Manager (Senior System Engineer)
Delhi
Summary
Results-driven professional with over 3 years of expertise in release and change management, specializing in deployment management and incident management. Demonstrated success as a change coordinator on the GST project, skilled in data analysis and process consulting. Adept at managing multiple stakeholders and geographically distributed teams, leveraging strong project management skills to deliver on concurrent projects with competing demands. Known for sound decision-making under pressure and exceptional analytical problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Release Manager (Senior System Engineer)
GST Portal by Govt of India
Gurgaon
02.2022 - Current
- Leading taxation provider in India.
- Minimized IT services outages by ensuring consistent functionality of the GST website.
- The purpose of this process is to ensure that a consistent method of deployment is followed, as per directives from GSTN.
- Lowers potential risks associated with rollouts by deploying accepted software versions.
- Led coordination among stakeholders, users, and development teams.
- Managed tasks using Service Desk Management and Microsoft Office tools.
- Directed deployments in lower environments, ensuring successful sanity checks and regression testing.
- Coordinated quality assurance for live environments through formal procedures.
- Facilitated communication between internal stakeholders and client for necessary approvals.
- Coordinated with teams in Testing, DevOps, and all infrastructure and application sectors.
- Planned and coordinated overall releases.
- Coordinated implementation of changes according to plan.
- Communicated updates to stakeholders after implementation.
- Managed data analysis of the incidents caused, emergency changes, with complete information, and related artifacts.
- Managed periodic reporting and executed multiple SIPs for smooth deployments.
- Managed the entire lifecycle of all changes, ensuring smooth implementation.
- Coordinated with multiple vendors from geographically distributed teams for the successful development, testing, and deployment of multiple changes.
Education
B-Tech - Computer Science
IMS Engineering College
Ghaziabad, India07-2019
Skills
- Change Management
- Release Management
- Incident Management
- Problem Management
- Risk Management
- ITSM
- ITIL
- MS Office
- Project Management
- Analytical skills
- SQL
Certification
- Infosys Certified ITIL 2011 - Service Desk and Incident Management - Associate
- Infosys Certified ITIL Foundation Associate
- Infosys Certified Database and SQL Professional
Tools
- Service Desk Manager
- JIRA
- SVN- Tortoise
- Service Now
Project
Successfully involved in Release Management and Change Management process as part of the ITIL frameworks, ensuring streamlined processes, quality assurance, delivery management and adherence to best practices following the Agile and Scrum methodology.
Languages
- English
- Hindi
Timeline
Release Manager (Senior System Engineer)
GST Portal by Govt of India
02.2022 - Current
- Infosys Certified ITIL 2011 - Service Desk and Incident Management - Associate
- Infosys Certified ITIL Foundation Associate
- Infosys Certified Database and SQL Professional
B-Tech - Computer Science
IMS Engineering College
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