Chintu Chakraborty
STORE MANAGER STORE OPERATION E COMMERCE
Kolkata,WB
Summary
A dynamic Retail Professional with over 15 years of Experience known for excellent customer service & Team Management, Proven track records of achieving highly Sales target, Seeking to leverage a Experience and leadership skills for a better growth into a Relevant Position. A veteran with expertise in Business Development, Sales and Marketing, Retail Operations Conducting Opportunity Analysis by keeping abreast market trends & competitor moves achieve Market Share matrix. A Successful professional achieving the sales target in best profitable manner. Keeping all the operational parameters intact Possesses strong communication, interpersonal and relationship management skills. A team player with the ability to understand concepts quickly and ability to work hard.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
MORE RETAIL PRIVATE LTD & E Commerce Amazon
09.2024 - Current
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Increased sales by 20% with special displays and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
STORE MANAGER
RELIANCE RETAIL LTD E COMMERCE JIO MART
01.2021 - 09.2024
- Company Overview: FMCG
- Increased Grocery Department sales by 26% by redesigning POG, improving POP, & Enhancing customer Service
- Implemented daily morning stock correction to control shrinkage which resulted into 0.01% of On
- 102% Department Achievement in last F.Y 2022-2023
- Handling a Area of 4100 sqft of the Deputed Store
- Total Team Strength of 24 Young & Energetic soul are Reporting to Me
- Oversee and helps Team to Merchandising and setting up Department & Product Displays
- Visualizing and settling Zones for offers with USP Products like Home Fest, Exchange Mela, Shadi Ka Ghar, Ghar Ayiye Na, Winter sale, Rice mela
- Provide Customer Service with resolving queries of the customers relating to Department sometimes for Store Also
- Motivating staffs to reach Department Target with High % of Growth
- Given Training to staffs to minimize the customer Complains & Maximize Revenue
- Daily Inventory Checking
- Used various ways of ATL & BTL Activities to get High sales like leafleting, Door to Door visit, Campus Promotions
- Innovated different type of Promotions like Couple of the Week, Friends Forever to increase % of Footfall
- FMCG
- Well versed with MS office (Word Excel PPT)
- Participated in the training session on Business Analytics, CRM, Conflict Management, Time Management
- Received Excellent in Last Two years Appraisal Process
- Taken gaya Big Bazaar One home Department to a new heights from De growth to highest growth east store in
- Taken BB Sealdah in TOP 5 East stores for One home department
- Certificate & Appreciation from Zonal CEO from Future Retail Limited for Shadi Ka ghar in 2016
- Best Display received for Back to School Promotions
- Worked with high volume stores like BB Sealdah BB gaya BB Avani BB Lakemall
- Worked with Reliance Smart Point Islampur/Barrackpure/Sajirhat
STORE MANAGER
Future Retail Limited
01.2010 - 06.2021
- Company Overview: Big Bazaar
- Big Bazaar
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
Bachelor of Arts -
Bhairab Gangali Collage
Belghuria 04.2001 -
High School Diploma -
Bandipur Ideal Academy
Bandipur 04.2001 -
High School Diploma -
Bandipur Ideal Academy
Bandipur 04.2001 -
Skills
Sales & Marketing
Store Operation
Logistics & Supply Chain
Customer Relationship Management
System Stock Management
Stock Reconciliation
DAD & Shrinkage Control
Training & Development
Display Designing
E-commerce Integration
Point of sale systems
Store displays
Cash Management
Accomplishments
- Received Excellent in Last Two years Appraisal Process
- Taken Gaya Big Bazaar One home Department to a new heights from De growth to highest growth east store in
- Taken BB Sealdah in TOP 5 East stores for One home department
- Certificate & Appreciation from Zonal CEO from Future Retail Limited for Shadi Ka ghar in 2016
- Best Display received for Back to School Promotions
- Worked with high volume stores like BB Sealdah, BB Gaya, BB Avani, BB Lakemall
- Worked with Reliance Smart Point Islampur/Barrackpure/Sajirhat
Relationshipstatus
Married
Training
Participated in the training session on Business Analytics, CRM, Conflict Management, Time Management
Personal Information
- Father's Name: Chandan Chakraborty
- Date of Birth: 09/17/86
Timeline
Store Manager of Operations
MORE RETAIL PRIVATE LTD & E Commerce Amazon
09.2024 - Current
STORE MANAGER
RELIANCE RETAIL LTD E COMMERCE JIO MART
01.2021 - 09.2024
STORE MANAGER
Future Retail Limited
01.2010 - 06.2021
Bachelor of Arts -
Bhairab Gangali Collage
04.2001 -
High School Diploma -
Bandipur Ideal Academy
04.2001 -
High School Diploma -
Bandipur Ideal Academy
04.2001 -