CHIRAG BANGIA
SENIOR MANAGER
JAIPUR
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 13 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Mortgage Specialist
HDFC LTD
JAIPUR
05.2010 - Current
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Attracted new mortgage loan applications by developing relationships within community.
- Created profitable and efficient solutions.
- Targeted services to senior population by specializing in mortgages loans.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Maintaining relationship with Builders & Direct sales executives for Mortgages Business.
- Working with Disbursement HUB, making sure the disbursement done are in line with the Policy & Norms of the company.
- Managing the complete Branch which includes managing the branch team, sales team, direct sales executives , customers query, customers complaints, Branch Audits, managing relationships etc.
Branch Sales Manager
ICICI BANK
JAIPUR
05.2008 - 05.2010
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
Education
No Degree -
Seedling Pubic School
Jaipur 04.2001 -
B.COM - COMMERECE
PGDAV COLLAGE, DELHI UNIVERSITY
NEW DELHI 04.2003 - 03.2006
MBA - COMMERECE
ICFAI BUSINESS SCHOOL
KOCHI 04.2006 - 03.2008
Skills
Loan terms interpretation
undefinedTimeline
Mortgage Specialist
HDFC LTD
05.2010 - Current
Branch Sales Manager
ICICI BANK
05.2008 - 05.2010
MBA - COMMERECE
ICFAI BUSINESS SCHOOL
04.2006 - 03.2008
B.COM - COMMERECE
PGDAV COLLAGE, DELHI UNIVERSITY
04.2003 - 03.2006
No Degree -
Seedling Pubic School
04.2001 -
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