Summary
Overview
Work History
Education
Skills
Timeline
Certification
Websites
Linguisticabilities
Maritalstatus
Personal Information
Hi, I’m

Karan Vyas

Mumbai,Maharashtra
Karan Vyas

Summary

I'm Karan Vyas, a dedicated sales professional with a passion for driving customer satisfaction and incremental revenue growth. With years of experience, I've honed my skills in customer support, team management, and channel development. Throughout my career, I've had the privilege of collaborating with diverse clients and organizations, helping them achieve their goals and succeed in competitive markets. I thrive in fast-paced environments and excel at building cross-functional partnerships to deliver exceptional results. My expertise lies in forecasting sales, optimizing channels, and maximizing revenue generation. Known for my business acumen and customer-first approach, I consistently strive for excellence in understanding market dynamics and delivering superior service. As an enthusiastic and energetic individual, I embrace challenges and continuously expand my knowledge to stay ahead of industry trends. With a go-getter attitude and a quick learning ability, I'm always eager to take on new opportunities and make a positive impact.

Overview

7
years of professional experience
4
Certificate

Work History

Pepperfry
Mumbai

Assisted Buying Team Leader
10.2023 - Current

Job overview

  • B2C Sales Management: Oversee and manage overall B2C sales operations to drive revenue growth
  • Team Management: Manage Central and Studio teams, ensuring cohesive operations and alignment with business goals
  • Business Analysis: Conduct comprehensive business analysis to identify opportunities and improve operational efficiency
  • Data Analysis & Reporting: Perform data analysis to derive insights and inform strategic decisions
  • Prepare and maintain dashboards to track key performance metrics and support data-driven decision-making
  • Performance Monitoring: Monitor sales, channels, source, and agent performance to ensure targets are met and identify areas for improvement
  • Revenue Generation: Drive incremental business growth by leveraging the in-house sales team to maximize organizational revenue.

Beyond Enough
Mumbai Area

Founder's Office | Head - Operation & Revenue
09.2017 - 10.2023

Job overview

  • Leadership & Management: Lead operational and revenue functions for the Sales and Marketing Team
  • Oversee Sales, Support, and management tasks, focusing on strategic alignment and goal achievement
  • Sales Team Management: Manage and guide sales teams to maximize productivity and meet sales targets
  • Adjust team schedules based on traffic patterns and individual strengths to optimize performance
  • Recruit, hire, and train new team members to ensure a high-performing sales force
  • Brand Onboarding & Relationship Management: Onboard new brands, ensuring a smooth transition and integration
  • Nurture and maintain strong relationships with existing brand partners to foster long-term collaboration
  • Revenue & Profit Optimization: Identify and explore new revenue streams to drive business growth
  • Negotiate profitable projects with clients, balancing customer needs and company profitability
  • Assess customer needs and tailor solutions to meet their requirements effectively
  • Client Management: Handle challenging clients with professionalism, ensuring satisfaction and resolution of issues
  • Monitor customer feedback and implement improvements to enhance the client experience
  • Operational Efficiency: Monitor team attendance and enforce policies to maintain a disciplined work environment
  • Implement business strategies and best practices to streamline operations and achieve business goals
  • Training & Development: Provide training on protocols, business strategies, and tools to enhance team capabilities
  • Train and guide team members to ensure adherence to company standards and improve performance
  • Strategic Planning: Develop and execute business strategies that align with company objectives and market trends
  • Analyze market data to inform decision-making and strategic planning.

K-Serve BPO PVT. LTD

Customer Support Executive
02.2017 - 08.2017

Job overview

  • Achieving sales targets
  • Managing guests by providing answers to their queries
  • Handling escalation calls for cancellations and postponements
  • Gathering guest feedback for future reference
  • Addressing customer questions and concerns
  • Building relationships with field operations team
  • Establishing customer service standards with benchmarks.

Education

The Gurunanak Vidyak Societys College of Arts Science and Commerce

Business/Commerce, General
01.2016

University Overview

Skills

  • Customer support
  • Team management
  • Channel development
  • Forecasting sales
  • Optimizing channels
  • Maximizing revenue generation
  • Business analysis
  • Data analysis & reporting
  • Performance monitoring
  • B2C sales management
  • Leadership & management
  • Sales team management
  • Brand onboarding & relationship management
  • Revenue & profit optimization
  • Client management
  • Operational efficiency
  • Training & development
  • Strategic planning
  • Achieving sales targets
  • Managing guests
  • Handling escalation calls
  • Gathering guest feedback
  • Addressing customer questions and concerns
  • Building relationships with field operations team
  • Establishing customer service standards

Timeline

Assisted Buying Team Leader
Pepperfry
10.2023 - Current
Founder's Office | Head - Operation & Revenue
Beyond Enough
09.2017 - 10.2023
Customer Support Executive
K-Serve BPO PVT. LTD
02.2017 - 08.2017
The Gurunanak Vidyak Societys College of Arts Science and Commerce
Business/Commerce, General

Certification

  • AI Tools Workshop, Be10x, 05/01/24, Present
  • Chat GPT workshop, GrowthSchool, 05/01/24, Present
  • AI and Automation in MS Excel, Skill Nation, 04/01/24, Present
  • Business Intelligence using Power Bi, Skill Nation

Linguisticabilities

Linguisticabilities
  • English
  • Hindi
  • Marathi
  • Gujarati

Maritalstatus

Maritalstatus

Single

Personal Information

Personal Information
  • Date of Birth: 25/01/98
  • Gender: Male
Karan Vyas