Aakash Anjan B M
Human Resource
Bangalore
Summary
Human Resource Management professional committed to fostering organizational growth and employee development. Proven ability to leverage expertise in talent acquisition, employee relations, and performance management to drive strategic initiatives. Dedicated to utilizing skills and experience to create a positive workplace culture and enhance operational efficiency.
Overview
12
12
years of professional experience
1
1
Language
Work History
CONSULTANT - ASSISTED BUYING
FLIPKART INTERNET PRIVATE LIMITED
07.2014 - 09.2015
- Took full ownership of end-to-end customer query resolution, driving proactive troubleshooting to deliver definitive solutions within strict operational timeframes.
- Handled the resolution of critical escalations and registered complaints, conducting root-cause analysis to provide sustainable, high-satisfaction solutions.
- Educated clients and customers on company policies, terms of service, and guidelines to align expectations and minimize future disputes.
- Provided critical cross-functional and administrative support to team members, enhancing overall customer care team efficiency and onboarding workflows.
- Maintained a strict 24-hour follow-up protocol post-initial contact, ensuring continuous communication and higher first-contact resolution (FCR) rates.
- Acted as the single point of contact (SPOC) for complex customer issues, taking complete accountability for the final resolution and customer retention.
COE EXECUTIVE
IKYA HUMAN CAPITALS
02.2018 - 02.2019
- Spearheaded the end-to-end Background Verification (BGV) process, ensuring zero-defect compliance for all new hires.
Orchestrated day-one onboarding programs to educate and integrate new associates seamlessly into the organization. - Managed corporate asset and access provisioning, including the creation of Amazon associate accounts and the regional dispatch of ID cards.
- Supervised pan-India data allocation and validation workflows, consistently meeting tight operational deadlines with maximum accuracy.
- Resolved specialized, high-priority employee cases directly impacting the monthly payroll processing cycle.
- Synthesized annual performance metrics and data to evaluate operational efficiency and identify areas for process optimization.
PROCESS EXECUTIVE
IKYA HUMAN CAPITALS
02.2018 - 02.2019
- Orchestrated the end-to-end onboarding documentation and rigorous credential verification process for all new hires, ensuring 100% compliance.
- Governed the generation of official employee IDs and maintained the absolute integrity of the Employee Master Data through regular, meticulous updates.
- Managed the net-headcount reconciliation by balancing, tracking, and reporting onboarding vs. attrition (new joiners and resignations) data for corporate clients.
- Executed the end-to-end Full & Final (F&F) settlement closure process in strict alignment with organizational policies and statutory timelines.
- Owned the employee grievance redressal mechanism, resolving sensitive issues within the stipulated turnaround time (TAT) to maintain a positive work culture.
- Involved in attendance consolidation and swiftly resolved time-logging discrepancies to ensure seamless, on-time payroll processing.
- Managed the full and final (F&F) settlement lifecycle, ensuring policy-compliant offboarding and closure.
Assistant Manager
Randstad India
09.2020 - Current
- Managed the end-to-end candidate onboarding journey, from document collection and verification to employee code generation, ensuring a seamless day-one experience.
- Spearhead end-to-end monthly payroll and Full & Final (F&F) settlements, auditing vendor outputs to guarantee 100% accuracy and on-time delivery in close collaboration with Corporate Finance.
- Facilitated interactive Open House Sessions to educate employees on corporate policies, foster transparency, and proactively address workplace queries.
- Guard corporate integrity by ensuring strict adherence to all statutory compliance norms, including Minimum Wages acts and local labor laws.
- Streamline the onboarding lifecycle by driving the timely initiation and completion of comprehensive background verifications for all new hires.
- Design, implement, and optimize scalable HR Operations processes by leveraging Centers of Excellence (COEs) and pioneering HR technology enhancements.
- Cultivate and manage strategic partnerships with key external vendors (HRMS, Payroll, BGV, Insurance, and Tax Advisors) to ensure seamless, SLA-compliant execution of standard operating procedures (SOPs).
- Serve as the primary point of contact for internal and external HR audits, maintaining pristine documentation and zero-defect compliance records.
- Acted as the primary point of contact for employee grievances and queries throughout the entire tenure—from onboarding (appointment) to offboarding (Full & Final settlements)—including specialized resolution of Provident Fund (PF) and statutory benefits issues.
- Utilized SAP and Paybill platforms to manage end-to-end external vendor invoicing, ensuring accurate accounts payable processing and timely vendor disbursements.
- Monitored and executed the post-disbursement invoice collection process, establishing structured follow-up cadences with clients to maintain high on-time payment rates.
Education
MBA - HR And Marketing
SAMBHRAM INSTITUTE OF TECHNOLOGY
BANGALOREB.COM - commerce
SESHADRIPURAM DEGREE COLLEGE
BANGALORESkills
- Core Payroll Processing & Execution
- Statutory Compliance & Benefits
- Operations & Employee Support
- End-to-End Payroll, F&F Settlements, Attendance Reconciliation, Statutory Compliance (PF/ESI/PT)
Decision-making
COMMUNICATION
An adaptable and dependable professional committed to cross-functional collaboration and delivering consistent results in dynamic environments.
Timeline
Assistant Manager
Randstad India
09.2020 - Current
PROCESS EXECUTIVE
IKYA HUMAN CAPITALS
02.2018 - 02.2019
COE EXECUTIVE
IKYA HUMAN CAPITALS
02.2018 - 02.2019
CONSULTANT - ASSISTED BUYING
FLIPKART INTERNET PRIVATE LIMITED
07.2014 - 09.2015
B.COM - commerce
SESHADRIPURAM DEGREE COLLEGE
MBA - HR And Marketing
SAMBHRAM INSTITUTE OF TECHNOLOGY