Summary
Overview
Work History
Education
Skills
Timeline
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Chirag Jain

Summary

Business Analyst with a solid background in Project Management and Customer Success within both service-based and product-based companies. Skilled in translating complex business requirements into actionable plans, improving operational workflows, and collaborating with technical teams and clients to deliver effective solutions. Passionate about data-driven decision-making, stakeholder communication, and optimizing processes to meet business objectives.

Overview

2
2
years of professional experience

Work History

Business Analyst & Customer Success Specialist

Tranzact
11.2024 - Current
  • Collaborating with multiple SMEs and mid-sized manufacturing companies to optimize their operations using TranZact’s platform.
  • Actively managing client onboarding, feature adoption, and issue resolution to enhance customer satisfaction and platform usage.
  • Gathering business requirements from clients and working closely with product and technical teams for custom feature enhancements.
  • Conducting process analysis, documentation and providing workflow optimization recommendations, contributing to increased customer retention.

Project Manager /Business Analyst

Blackcurrant Labs
07.2023 - 11.2024
  • Directed the Hedged Project, a stock market analytics platform offering investment recommendations.
  • Developed detailed project plans and ensured timely completion of milestones in a fast-paced, regulated environment.
  • Implemented Agile practices for better sprint efficiency and enhanced cross-functional collaboration.

Projet Manager/ Business Analyst

Blackcurrant Labs
11.2023 - 02.2024
  • Led the development and delivery of the Syntropy Project, an enterprise ERP solution tailored for internal operations.
  • Managed project risks, timelines, and stakeholder expectations to ensure successful delivery within scope and budget.
  • Maintained consistent stakeholder communication and incorporated feedback for continuous process improvements.

Education

Bachelor of Engineering (B.E.) - French

Thakur College of Engineering & Technology
Mumbai, India
05-2023

Skills

  • Project Management (Agile & Waterfall)
  • JIRA
  • SQL
  • Power BI
  • Stakeholder Management
  • Requirements Gathering & Documentation

Timeline

Business Analyst & Customer Success Specialist

Tranzact
11.2024 - Current

Projet Manager/ Business Analyst

Blackcurrant Labs
11.2023 - 02.2024

Project Manager /Business Analyst

Blackcurrant Labs
07.2023 - 11.2024

Bachelor of Engineering (B.E.) - French

Thakur College of Engineering & Technology

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Chirag Jain