Cricket
CHIRAG LAMBA
Quality Analyst
NEW DELHI,Delhi
Summary
To grow with an organization offering challenging opportunities and where I can apply my experience & knowledge for meaningful contribution toward the growth of the organization.
Overview
5
5
years of professional experience
Work History
Quality Analyst
Jindalx
Delhi
01.2022 - Current
- Preparing weekly and monthly dashboards
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Analyzed quality and performance data to support operational decision-making.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Addressed non-conformance issues, pausing production to correct errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Edited, proofed and critiqued internal documents to improve clarity.
Customer Service Associate
Jindalx
Delhi
08.2018 - 01.2022
- Used to escalate issues of merchant to concern teams
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used to convert the orders by calling restaurant owners
Education
10th - undefined
CBSE BOARD
12th -
CBSE BOARD
Bachelor of Arts -
Delhi University
Hindu.ColleheSkills
QA methodologies mastery
Additional Information
- Date: , Place: delhi (CHIRAG LAMBA)
Interests
Music
Travelling
Food blogging
Process
- Daikin customer service inbound
- Zomato ODM
- Happy Locate
Timeline
Quality Analyst
Jindalx
01.2022 - Current
Customer Service Associate
Jindalx
08.2018 - 01.2022
10th - undefined
CBSE BOARD
12th -
CBSE BOARD
Bachelor of Arts -
Delhi University