Chirag Madan
Hyderabad
Summary
Technical service desk engineer with approx 5 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.
Overview
5
5
years of professional experience
Work History
Senior Technical Service Desk Engineer
LTI Mindtree
Hyderabad
05.2021 - Current
- Monitored performance of systems for potential problems or security threats.
- Managed inventory of all equipment associated with the Service Desk environment.
- Oversaw daily performance of computer systems.
- Provided technical support to customers via telephone, email and remote access.
- Assembled and maintained physical structures with hand and power tools.
- Ensured that users have appropriate access rights based on their role within the organization.
- Installed new software applications according to user requirements.
- Troubleshooted hardware and software issues on computers and laptops.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Multimedia Designer & Technical Service Desk
INSTITUTE OF MOVING IMAGES
Chandigarh
12.2020 - 04.2021
- Troubleshot complex issues related to website design or application functionality when necessary.
- Created and maintained written and graphic content on company intranet and internet sites.
- Provided technical support to colleagues regarding the use of various multimedia tools and techniques.
- Developed concepts, designs, storyboards, prototypes, and user flows for websites and mobile apps.
- Designed and proposed websites, video games and animations that integrated sounds, words and graphics.
Graphic Designer
FOTOGRAFIK ENTERPRISE PVT. LTD.
Chandigarh
03.2019 - 11.2020
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Developed layouts for product graphics, company collateral and web sites.
- Generated digital image files for use in digital and traditional printing.
- Conferred with clients to determine requirements and layout designs.
- Created corporate brands by designing cohesive looks between logos and letterheads.
- Produced projects for advertising and informational purposes.
- Provided support on photo shoots related to the project's needs.
- Produced vector and animated graphics for portions of television broadcasts.
- Planned and completed group projects, working smoothly with others.
Education
Bachelor of Science - .
Chandigarh University
Chandigarh06-2019
Skills
- Advanced Troubleshooting
- Hardware Diagnostics
- Asset Management
- System Configuration
- Software Installation
- Active Directory
- Incident Management
- Application Support
- Production Layouts
- Visual Design
- Digital Graphics
- Graphic Design
- MS Excel
Timeline
Senior Technical Service Desk Engineer
LTI Mindtree
05.2021 - Current
Multimedia Designer & Technical Service Desk
INSTITUTE OF MOVING IMAGES
12.2020 - 04.2021
Graphic Designer
FOTOGRAFIK ENTERPRISE PVT. LTD.
03.2019 - 11.2020
Bachelor of Science - .
Chandigarh University
Similar Profiles
Subash Chandra RSubash Chandra R
Director Architecture | Enterprise-AI at LTI MindtreeDirector Architecture | Enterprise-AI at LTI Mindtree
Priyati RaneePriyati Ranee
Azure Cloud Solution Engineer at LTI Mindtree LimitedAzure Cloud Solution Engineer at LTI Mindtree Limited
Hiranya NagunooriHiranya Nagunoori
Scrum Master at LTI MindtreeScrum Master at LTI Mindtree