Harshita Dua

- Handling Escalations from the Client for Westernalliance bank.

- Helped the Clients with the Query related to all the IT concerns

- Helped the Clients with the service like: Office 365 Applications, Outlook Exchange, Business internal Applications, Windows related Query :Unlocking Accounts, Resetting passwords, Adding removing the Clients from the groups, Groups Creation for the Users in Active Directory over the calls.

- Handled Concerns for the clients to Onboard the new Employee in the Organization through the ITSR's request.

• Exchange On prem and Rackspace Hosted Email
• Handling all the Clients Query related to Office 365 service, Outlook Exchange, Rackspace Emails Portal over the calls, chats or email support.

• Managing the higher Escalations of, Customer’s with the Office 365, Outlook Exchange online and Windows OS support
• Provided the highest level of technical support to internal and external Customer’s
• Problem analysis and root cause documentation for all issues
• Own and manage concurrent service requests in a ticketing system
• Monitor Aging Escalations
• Documentation and training participation when needed
• Work under minimal supervision
• Participate in on call rotations
• Must work well in team Environment.