Chirag Parekh
Ahmedabad
Summary
Dedicated IT professional with a Diploma in Computer Engineering and a Bachelor of Arts Degree. Proficient in resolving IT-related issues, identifying root causes, and implementing effective solutions. Experienced in Software Installation, Incident Management, Asset Management, VPN, AD, Backup, and Network devices. Strong problem solving skills and a commitment to contributing to organizational success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Decimal Point Analytics Pvt Ltd.
Gift-City, Gandhinagar
2024.05 - Current
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Provided technical support to internal customers on a variety of computer hardware and software related issues.
- Assisted with development of long-term strategic goals for systems engineering team in alignment with business objectives.
- Developed and implemented system security policies, procedures and best practices.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Handled and Monitor Bitdefender antivirus tools for applied security and update the system patches.
- Monitor and update the security with Fortigate Firewall.
- Create System login with Azure admin center and provide the INTRA ID configuration support.
Sr. System Analyst
Microland Pvt Ltd.
Gandhinagar
2022.01 - 2024.05
- Working with provided client site Bank of America located at Gift-city, Gandhinagar.
- Working on BMS Remedy Ticket Management Tools and given End-user support
- Working with SMTOOLS for software distribution to required user
- IT asset Management (Including inventory)
- Provided technical support to users in resolving hardware and software issues.
- Analyzed existing IT systems to identify areas of improvement and develop solutions.
- Maintained up-to-date knowledge of technology trends, industry standards, best practices, and regulatory requirements.
- Troubleshooting of operating system and software problems
- Handle the tasks of troubleshooting network issues and escalate problem to higher level of support when required, Co-ordinate with team members and follow-up.
Sr. Desktop Support Engineer
Adani Wilmar Ltd
Ahmedabad
2020.10 - 2021.11
- Handle Adani Wilmar Site
- Working on Service Now Ticket Management Tools and given End-user support
- Laptop configuration with required software installation and given with proper documentation to user
- Working on Network Printers and scanner, Copier machine
- Give console of switch, Access Point and Router
- Security Patch installation.(Projects) Co-ordinate with team members and follow-up Mail communication, Cisco web-ex meetings, Zoom Meeting arranged
- Office suite: MS Office, outlook configuration, Office 365 Pro (Configuration and Troubleshooting) and also configure Mail on Mobile devices of androids and iPhones
- Department ID Management Configurations in Photo-copier Machine (Network Printer), Maintain Printer server
- Arranged Printer cartridge and Call log for the Printer issue
- Configuration & troubleshoot of local & Network printers, scanner and wireless data-cards Troubleshooting of operating system and software problems
- Handle the tasks of troubleshooting network issues and escalate problem to higher level of support when required
Desktop Support Engineer
NavGujarat Samay ( News Paper )
Ahmedabad
2019.12 - 2020.10
- Troubleshooting of computer hardware & software related issue, Manage & create Client Side setup, troubleshooting for network related issue, troubleshooting of printer related issue, Configure MS Outlook/Outlook Express and their related issue troubleshooting, Mange Inventory, Solve Query of Users
- Uploading and Creating Video of News and update the same on Social media network Platform
- Got Recognition from HR Team for Smooth Joining of employee and setup up network for user can work from home (Manage laptop and guide team) during Covid19 lockdown
- Install active directory installation and Create user, file & folder level security apply DNS, DHCP configure on system
- Monitoring SOPHOS Firewall security and applying rules to access the websites and network
- Creating and Configure Mail address from the Exchange Mail server
Desktop Support Engineer
In Digital - Indusind Media & Communications
Ahmedabad
2016.01 - 2018.03
- As a Technical Assistant(Hardware & Network Eng), Troubleshooting of Computer Hardware, Printer & Software, Sharing Printer, Mange Client-Server setup
- IT asset Management (Including inventory)
- Distribution List in outlook, Outlook Troubleshooting and mail management
- Co-ordinate with team members and follow-up
Customer Support Engineer
Bharti Axa Life Insurance, Ahmedabad
Ahmedabad
2015.03 - 2016.01
- I have worked directly under supervision of IBM India at Bharti Axa Life Insurance project site.Handled the IT Helpdesk Support for 60 + systems by telephonic & remotely online technical Support & given proper solution within timely manner
- Supporting Application level issues for Symantec AV-installation, updatescanning & compliance, Microsoft patches update
- Day to day troubleshooting pertaining to IT components such as desktop, laptop, printer, and so on
- Installation and configuration of Windows based operative systems
- Configuration of mail clients- MS Outlook in system and Mobile Phone also
- Communicate and interact with the other team members or colleagues to ensure proper coordination
- Responsible and reliable professional with good organizational skills and ability to multi-task and set priorities and meet deadlines.
MIS Support Engineer
HCL Info system Pvt Ltd
Ahmedabad
2013.08 - 2015.02
- As a FMS Engineer (Desktop Support) in HCL Info system Pvt Ltd
- Troubleshooting of computer hardware & software related issue, Manage & create Client Side setup, troubleshooting for network related issue, troubleshooting of printer related issue, Configure MS Outlook/Outlook Express and their related issue troubleshooting, Mange Inventory, Solve Query of Users.
Education
Bachelor of Arts (B.A) in Political Science -
Gujrat University
Ahmedabad, India03.2019
Diploma In Computer Engineering -
Government Polytechnic Ambawadi
Ahmedabad, India11.2011
Gujarat Secondary and Higher Secondary Education Board (HSC) -
Navyug Vidhyalay
Ahmedabad, India03.2010
Gujarat Secondary and Higher Secondary Education Board (SSC) -
Shaleen Vidhyalay
Ahmedabad, India03.2007
Skills
- Windows OS Installation and troubleshooting
- Troubleshooting of all kind of OS related issues -Formatting/data backup/windows update etc.
- Active Directory
- Add or Remove service accounts, Workstations, password reset, Provide group access etc.
- Ticket Management Tool
- Maintain ITSM tools (Remedy & Services Now Tools) for receiving ticket of incident and given End-user support.
- Technical Assistant
- Troubleshooting of Computer Hardware, Printer & Software, Sharing Printer, Mange Client Server setup
- All Type of Application Support
- Software installation and troubleshooting, configuration like Visual Studio, Oracle client, Toad, SQL Server setup etc.
- Office 365
- Microsoft Office related issue like Configuration and Troubleshooting.
- DNS / DHCP / VPN
- How to add system in domain, Configure VPN, Network issues.
- IT asset Management (Including inventory)
- Maintaining and managing Assets Records as per Company policy.
- Network Troubleshooting
- Knowledge of LAN & WAN, Network devices like Switch, Server, LAN Cabling used in large Corporate sector, Able to verify network status and operation using basic utilities such as Putty, Ping, Tracert, Wireshark. Monitoring SOPHOS Firewall security and applying rules to access the websites and network.
- Printer/Fax and Cisco Phone Support
- Provide Support for configuration and troubleshooting for services and connectivity issue.
Certification
- Jetking Certified Hardware & Networking Engineer Course
- Course On Computer Concept - CCC
- Cyber Security - Bug-Bounty & Hacking Course
- AWS Cloud Computing - Running
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Affiliations
- Laptop Migration Program
As per Laptop Migration Program, we have successfully migrated ~99% GBS users to bank standard laptops (Band Build/ Chromebook/ MAC). All the associate system data migrate from old system to new updated system with all the data with software installation complete. Contact with all the location user and migrate there data in new system to associate for WFH.
- Return to Office Readiness Technology
In this project we ready all the 1200 user's system's with all the technology requirement in the site. we have to ready all the user desk with TFT installation with keyboard, mouse, headset and laptop with all the kit. all the system ready with software installation with data & software migration of user. Now site has been ready with 2400 user capacity with all the technology requirement.
- Laptop provided for WFH - In Corona Time
In Corona pandemic, we have provided laptop to user with completed all the software installation and connect the user with VPN connectivity. Installed and ready the VPN server for connect the user for WFH. provide the online solution and system troubleshooting for 24*7 on that time.
Hobbies
- Reading a book
- Gardening and Planting
- Voice Over Dubbing
DECLARATION
I hereby declare that all the above information provided is true.
Timeline
Senior Systems Engineer
Decimal Point Analytics Pvt Ltd.
2024.05 - Current
Sr. System Analyst
Microland Pvt Ltd.
2022.01 - 2024.05
Sr. Desktop Support Engineer
Adani Wilmar Ltd
2020.10 - 2021.11
Desktop Support Engineer
NavGujarat Samay ( News Paper )
2019.12 - 2020.10
Desktop Support Engineer
In Digital - Indusind Media & Communications
2016.01 - 2018.03
Customer Support Engineer
Bharti Axa Life Insurance, Ahmedabad
2015.03 - 2016.01
MIS Support Engineer
HCL Info system Pvt Ltd
2013.08 - 2015.02
Bachelor of Arts (B.A) in Political Science -
Gujrat University
Diploma In Computer Engineering -
Government Polytechnic Ambawadi
Gujarat Secondary and Higher Secondary Education Board (HSC) -
Navyug Vidhyalay
Gujarat Secondary and Higher Secondary Education Board (SSC) -
Shaleen Vidhyalay
- Jetking Certified Hardware & Networking Engineer Course
- Course On Computer Concept - CCC
- Cyber Security - Bug-Bounty & Hacking Course
- AWS Cloud Computing - Running
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