Chirag Ravat
Technical Support
Moth,Uttar Pradesh
Summary
1 Year of experience in , Technical support , Development, Production Support, Maintenance Areas and have a expertise skills in databases Oracle, Sybase, DB2 and have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Programmer Analyst
Cognizant
Coimbatore, Tamil nadu
09.2020 - Current
- Currently Providing L2 technical support in cognizant
- Experience in Oracle SQL, PL/SQL, Stored Procedure
- Provide proactive communication to clients, and project managers
- Escalate issues in timely manner according to Standard Operating Procedures
- Coordination with Development team , vendor for bug fixing, or new changes deployment
- Workaround management - Create and manage workarounds, removing once permanent fix has been initiated
Education
Bachelor of Engineering - Mechanical Engineer
Lakshmi Narain College of Technology & Science
Bhopal 08.2016 - 09.2020
Skills
JAVA
SQL
Spring Boot
Effective communication
Technical Support
Technical Analysis
Accomplishments
- Solved 99% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
- Achieved the highest rating for customer satisfaction in the department.
- appraised by the manager and client for providing the resolution for hight priority issues in month end activates
Timeline
Programmer Analyst
Cognizant
09.2020 - Current
Bachelor of Engineering - Mechanical Engineer
Lakshmi Narain College of Technology & Science
08.2016 - 09.2020