Chirag Soni
Senior Research Analyst
Ghaziabad,UP
Summary
Looking for an opportunity where I can utilize my knowledge & skills in contribution the success and growth of organization and improve my personal skills. Detail-oriented Research Analyst with first-rate active listening, communication and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Committed to completing accurate and thorough competitive assessments. Outstanding research skills combined with effective decision-making talents.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Senior Research Analyst
Vaco Binary Semantics LLP (Client site- Google)
02.2019 - Current
- Conducting Secondary Web Research and Analysis aimed at supporting and maintaining the knowledge base of the search engine
- Extensive internet search for required information and data validation using publicly information available on the internet
- Identify keywords of the required information and use them to harvest maximum information
- Check the accuracy of the data on the websites by comparing various websites
- Data gathering, consolidating, managing, interpreting and curating them to the database to enhance end user experience
Senior Customer Service Analyst
Concentrix
06.2016 - 01.2019
- Coordinated closely with other departments to resolve interdepartmental issues affecting customer satisfaction levels.
- Spearheaded initiatives to automate repetitive tasks, increasing efficiency and reducing errors in the team''s workflow.
- Streamlined customer support processes for increased efficiency and faster response times.
- Optimized resource allocation by conducting regular analysis of workload distribution among team members, ensuring optimal staffing levels at all times.
- Delivered outstanding results in customer retention and satisfaction by establishing a culture of proactive communication, empathy, and problem-solving within the team.
Inbound Call Center Representative
Fluxian Business Engineering
04.2015 - 02.2016
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
Education
Senior Secondary - Arts
Gujarati Samaj
New Delhi 04.2001 -
Secondary - Arts
Gujarati Samaj
New Delhi01-2009
Bachelor of Arts - Tourism And Hospitality
Indira Gandhi National Open University
Delhi, India 04.2001 -
Skills
Qualitative analysis
Statistical analysis
Data gathering
Excel proficiency
Clear and concise report drafting
Market analysis
Strategic decision-making
Strategic issue analysis
Strong verbal communication
Proficient analytical skills
Qualitative research design
Timeline
Senior Research Analyst
Vaco Binary Semantics LLP (Client site- Google)
02.2019 - Current
Senior Customer Service Analyst
Concentrix
06.2016 - 01.2019
Inbound Call Center Representative
Fluxian Business Engineering
04.2015 - 02.2016
Senior Secondary - Arts
Gujarati Samaj
04.2001 -
Bachelor of Arts - Tourism And Hospitality
Indira Gandhi National Open University
04.2001 -
Secondary - Arts
Gujarati Samaj