CHIRAG

Omni-Channel Sales and Marketing Solutions for Microsoft -

• Managed the development of an AI-powered sales enablement tool, generating $3B in opportunities for over 3,000 sellers, contributing to a 15% increase in win rate and 30% year-on-year revenue growth
• Led a team of 5 associates to define and prioritize over 3 new features per month and deliver advanced analytics for performance tracking in A/B testing

Product Enhancement - Developed comprehensive product roadmap and Business Requirements Documents BRD for over 50 features to migrate an internal custom tool to Dynamics CRM, ensuring a smooth productization

• Enhanced up-sell/cross-sell capabilities along with AI-powered lead prioritization, boosting revenue by 10% and accelerating win rates by 3-5%

Optimizing Sales Tool for Intelligent Selling -

• Orchestrated workshops with 15 stakeholders across multiple departments to identify user pain points and develop strategic solutions
• Categorized pain points into three groups and created comprehensive Business Requirement Documents, including impact analysis, strategic actions, and reporting enhancements

Managing Forensics of an existing client report -

• Led a team of 2 associates to identify and correct errors in a client report, addressing data sources, 150 KPI calculations, and user interface UI issues
• Devised 50 business requirements for the Engineering and BI teams to resolve identified issues and monitored progress throughout the development process

Developing Cross-Organizational Reporting Solutions -

• Collaborated with 10 director level stakeholders to optimize reporting solutions, which streamlined communication and improved cross-departmental alignment on key business metrics improving decision making for key marketing and sales processes
• Led the creation of automated reporting systems using Azure Databricks, which reduced manual reporting efforts by 80% and improved the accuracy of revenue forecasting models

Developed a Performance Report

• Formulated an automated performance reporting solution with over 25 business metrics, enabling senior executives to track seller performance and behavior, resulting in enhanced strategic planning across the globe
• Highlight your accomplishments, using numbers if possible