Soft Skills Training
Chiranjeevi Pippalla
Training Coordinator / Solutions Manager
Srikalahasti,AP
Summary
Skilled Administrative professional specializing in supporting training activities. Sets up facility spaces, coordinates program, materials and collects valuable feedback from participants. Collaborates with all Clients and Trainers for smooth execution. Great Team Player in closing Training Requirements inside organization by Sourcing and Training Support. Engaging with Clients to understand the training requirements.
Overview
4
4
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Training Coordinator / Solutions Manager
Alchemy Solutions
Bangalore, Karnataka
01.2021 - Current
- Established myself in end to end corporate trainings for various clients both Online and Offline which includes Client Discussion for Training Requirements, Sourcing of Profiles, Setting up resources for training and Smooth implementation which involves close monitoring of reports, attendance, performance and escalation handling and other subtle operations of Commercial closure with trainers, Client Quotations, Sales Sheets and Business Proposals.
- Increased and Work Around Client Satisfaction meeting delivery quality.
- Tight deadlines and coordination with Various Stakeholders.
- Gathered data about course success and participant experiences to help with future course planning
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
- Assisted with support functions such as budgeting and technology coordination
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion
- Worked with central management to identify, plan, align and address training needs
- Liaised between trainers and course participants
- Coordinated travel arrangements for trainers
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods
- Trained and mentored 4 new personnel hired to fulfill various roles.
- Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
Design Engineer
AADES
Bangalore, Karnataka
07.2017 - 01.2021
- Drafting and Creating CAD Models followed by Assemble of various Mechanical, Automobile and Aeronautical Components and Parts using CATIA V5 Software as tool
- Created parts for various fabrication methods, including machining, sheet metal fabrication and injection molding.
- Estimated quantities and cost of materials, equipment and labor to determine project feasibility.
- Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.
- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
- Drafted technical documentation for CAD components and finished products.
- Assessed student needs to develop effective training plans.
- Worked as CATIA V5 Software Instructor.
- Trained and mentored new personnel hired to fulfill various roles.
Customer Service Support
Concentrix Daksh Services India Pvt. Ltd
Bangalore, Karnataka
01.2017 - 07.2017
- Providing Customer Interaction with Retail Banking and Credit Card Support and Billing Issues which involves responding on Emails with personal calling to understand issues and provide solutions on credit card bills of customers.
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Performed in excellence and has been promoted twice during training based on performance and skills.
- Quickly been promoted to handle high end escalation emails of Premier Clients.
- Increased Customer Satisfaction by 18% over three months.
Education
B Tech - Mechanical Engineering
Sri Venkateswara College of Engineering&Technology
Chittoor, Andhra Pradesh 08.2011 - 06.2015
Skills
Training Solutions and Development
undefinedSoftware
CATIA V5 Software Training
Interpersonal Skills
Intrapersonal Skills
Interests
Teaching and Training
Volunteering for Social Causes
Chess
Badminton
National Politics and International Relations
Spiritual Books and Philosophy
History and Polity
Timeline
Training Coordinator / Solutions Manager
Alchemy Solutions
01.2021 - Current
Design Engineer
AADES
07.2017 - 01.2021
Customer Service Support
Concentrix Daksh Services India Pvt. Ltd
01.2017 - 07.2017
B Tech - Mechanical Engineering
Sri Venkateswara College of Engineering&Technology
08.2011 - 06.2015
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