CHIRANJEEVI R
Key Account Manager
Chennai,Tamil Nadu
Summary
Experienced operations manager skilled in maximizing team productivity, improving workflow efficiency, and overseeing the implementation of large-scale digital screen installations. Proficient in utilizing data-driven reporting and CRM systems to enhance customer engagement. Adept at fostering collaboration, optimizing operational efficiency, and providing seamless technical support to drive business success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Key Account Manager
Vivish Technologies Pvt. Ltd.
Chennai
09.2023 - Current
- Manage and nurture relationships with key clients, ensuring high retention and satisfaction
- Act as the primary liaison for MyGate's high-value clients, providing tailored security and community management solutions
- Conduct product demos and training sessions to enhance product adoption and usability
- Collaborate with sales, marketing, and customer support teams to ensure seamless service delivery
- Utilize CRM tools (Salesforce, HubSpot) for account tracking, lead management, and timely follow-ups
- Analyze client data to identify trends and drive service improvements
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
Operations Manager
Adonomo Pvt. Ltd.
Chennai
07.2021 - 09.2023
- Led a team in daily operations, optimizing task delegation and performance management
- Managed the installation of 2,800+ digital screens in residential apartments across Chennai
- Developed an innovative solution to reduce components, optimizing installation costs and efficiency
- Designed and executed training programs for efficient digital screen installation and maintenance
- Supervised a team of 2,800 maintenance professionals, ensuring seamless operations
- Built strong relationships with 200+ apartment associations, handling daily client interactions
- Created data-driven reports in Google Spreadsheets, providing actionable insights for management
- Conducted client demonstrations and training, improving user experience and service adoption
- Strengthened client relationships, leading to a significant revenue increase
- Onboarded 30+ new clients within 3 months, driving 100% growth in the client base
- Spearheaded customer engagement strategies, improving customer satisfaction by 100%
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Arts - CA: Computer application
University of Madras
India 01.2019 - 2021.04
Skills
Microsoft Outlook
- Process optimization & workflow automation
- Technical support & troubleshooting
- Strategic reporting & data visualization
- API Integration
- MyGate ERP Proficiency
- Experience with Octopus Software
- Google Sheets Proficiency
Lead generation
Revenue generation
Sales tactics
Multitasking Abilities
Adaptability and flexibility
Contract negotiation
Problem-solving aptitude
Accomplishments
- Strengthened client relationships, leading to a significant revenue increase.
- Onboarded 30+ new clients within 3 months, driving 100% growth in the client base.
- Spearheaded customer engagement strategies, improving customer satisfaction by 100%.
Technical Profile
- Microsoft Outlook
- Google Docs
- Google Spreadsheets
- CRM Software: Octopus, MyGate ERP, API
- Strategic reporting & data visualization
- Technical support & troubleshooting
- Process optimization & workflow automation
- Customer relationship management
Timeline
Key Account Manager
Vivish Technologies Pvt. Ltd.
09.2023 - Current
Operations Manager
Adonomo Pvt. Ltd.
07.2021 - 09.2023
Bachelor of Arts - CA: Computer application
University of Madras
01.2019 - 2021.04
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