Rahul Agnihotri
Delhi
Summary
A technology leader with over 18 years of experience across telecom networks, analytics, digital platforms, and large-scale program delivery. I combine deep technical understanding with strong customer engagement, having led teams across India, Indonesia, and Azerbaijan to deliver measurable performance and business outcomes. Whether building a multi-vendor UNMS, turning complex datasets into insight, or recovering a troubled project, I focus on clarity, collaboration, and creating solutions that truly solve customer problems. I bring a calm, accountable, and people-first leadership style, rooted in continuous learning and ownership.
Overview
18
18
years of professional experience
Work History
Key Account Manager
CEMtics Solutions
2021 - Current
- Led the turnaround of the IWAN UNMS project, architecting the solution through strong customer engagement, delivery stabilization, and cross-functional alignment—this became a key proof point that directly enabled the company to secure a ₹10 Cr IWAN NOC operations contract.
- Partnered with software engineering teams (NiFi, Spark, NodeJS, Angular, SQL developers) to define data models, KPI pipelines, dashboards, and RCA workflows—ensuring seamless integration of analytics outputs into the production-grade UNMS platform.
- Converted operational insights into commercial opportunities by packaging UNMS modules, RCA engines, topology layers, and API integrations into value-driven proposals that aligned with Airtel’s enterprise automation roadmap.
- Led and scaled an 80+ member IWAN NOC, operationalizing SOPs, dashboards, and early automation use cases—demonstrating the ability to run large-scale operations and reinforcing customer confidence for an expanded scope.
- Worked directly with senior customer stakeholders (Airtel Enterprise leadership, CTO office, Solution Architects) to run governance cycles, present readouts, align on KPIs, manage risks, and ensure frictionless delivery across UNMS, analytics, and NOC workstreams.
- Spearheaded the development and deployment of a subscriber-level analytics algorithm by analyzing CDRs, usage behavior, recharge patterns, network KPIs, VOIP trends, and home/work location profiles—turning raw datasets into insights that supported the revenue recovery strategy for high-value segments for Grameenphone, Bangladesh.
- Delivered an analytics-driven engagement for XL Axiata by analyzing cluster-level KPIs, traffic patterns, and network experience datasets to identify quality gaps and modernization priorities, providing insights that helped XL shape their improvement roadmap.
Founder & Director
RMA Digital
Delhi
2019 - 2021
- Established an automated e-commerce platform serving multiple international markets, integrating backend and frontend systems for optimized inventory and order management.
- Designed automated inventory pipelines for multiple countries, integrating third-party warehouses to ensure real-time stock visibility and accurate fulfillment.
- Led a remote team of five professionals, using collaborative platforms like Notion to coordinate digital marketing, data reporting, and process improvements.
- Leveraged data analytics tools such as Looker Studio and Power BI to conduct audience research and campaign performance analysis, driving targeted digital marketing strategies, and increasing engagement by over 30%.
- Scaled the platform and marketing efforts efficiently to expand market reach across five countries, adapting strategies using data-driven insights to support sustainable growth, and higher revenue streams.
Business Development Manager
Bamish Techno Solutions
Greater Noida
2017 - 2019
- Conducted comprehensive market research, providing insights and competitive intelligence on the auto component industry—focusing on gasket manufacturers, wiring suppliers, and aftermarket service providers—to guide business growth strategies.
- Led the setup of the digital marketing platform for the company’s automotive product line (gaskets, wiring harness components), enabling the online channel launch, and contributing to a 15% revenue increase in the first year.
- Introduced data analytics tools (Looker Studio, Power BI, Tableau) to standardize monthly dashboards, providing actionable insights into inventory turnover, sales funnel, and customer behavior—reducing decision-making lag by 30%.
- Streamlined business operations by integrating marketing, product, and inventory teams, improving alignment of production planning and e-commerce fulfillment—resulting in a 10% reduction in stock-to-sales cycle time.
Solution Architect (RAN)
PT Ericsson
Jakarta
2015 - 2017
- Led a cross-functional team of six RNO engineers, modernizing and optimizing 3G and 4G networks across Sumatera, directly achieving over 10% data volume growth, and a 5% KPI improvement in all clusters.
- Standardized processes for worst cell identification and cluster-wide KPI optimization, with weekly and monthly tracking, delivered over a 10% improvement in dropped call rates and accessibility.
- Coordinated technical feature trials (e.g., Interference Suppression, CE Extension, Fast Congestion Control) that increased 3G throughput by up to 13% and improved 4G payload share by 20%.
- Drove actionable cross-domain collaboration with Transport and Core teams to resolve congestion, backhaul, and service quality issues, enabling more than 20 site-level solutions per month.
- Enabled project leadership by training, mentoring, and mobilizing local engineers, and ensuring a seamless project handover, with all clusters passing KPI “100 score” quality assessments.
Technical Trainer & Consultant
VIAVI Solutions
Bangalore
2014 - 2015
- Mentored and trained Airtel engineers through hands-on use case walkthroughs, enabling them to independently run AriesoGEO analyses, and increasing tool adoption across 6+ circles within the first year.
- Developed automation scripts to process GEO outputs faster, reducing manual analysis time, and enabling quicker identification of worst cells, worst subscribers, and abnormal traffic patterns.
- Executed targeted diagnostic use cases, including co-channel interference, S1 handover failures, IRAT mobility issues, roamer experience degradation, and feeder mismatch detection—leading to clear parameter change recommendations.
- Led a 5-member RAN analytics team across multiple Airtel circles, enabling them to reproduce the same AriesoGEO use case workflows at scale, and strengthening delivery capability while supporting my manager in focusing on sales and customer expansion initiatives.
Radio Network Expert
Azercell
2013 - 2014
- Optimized 3G/4G networks end-to-end before and after launch using advanced tools (Actix Analyzer, TEMS Investigation, Nemo), ensuring accessibility, retainability, mobility, and throughput ahead of the commercial rollout.
- Developed multiple automation tools for KPI analysis, neighbor audits, WMRR/WNCS parsing, and audits using KGET/Moshell dumps and automated comparison scripts, ensuring parameter alignment and detecting inconsistencies.
- Performed capacity checks and implemented inter-site carrier pooling, reallocating soft (TRx, carrier, etc.). resources from low-load sites to congested Baku clusters, reducing peak-hour congestion by 12–15% and avoiding immediate hardware expansion costs.
- Tested and integrated new RAN features across markets—improving spectral efficiency, mobility continuity, and end-user throughput while supporting customer feature acceptance, and rollout strategies.
Senior Engineer (Radio Networks)
Ericsson India Pvt Ltd
Gurgaon
2007 - 2013
- Planned, deployed, and optimized a standalone 4G network for Airtel at the Buddh International Circuit, ensuring seamless, high-capacity performance.
- Led validation of first private-operator 3G video call during Vodafone Delhi’s modernization, achieving throughput of 17 Mbps.
- Tested and deployed first 2x2 MIMO feature in India across three major operators, achieving peak throughput of 28 Mbps.
- Directed 3G network optimization with 1,500+ RBSs and 6 RNCs for Bharti Airtel, achieving best-in-class KPI performance benchmarks against competitors.
- Contributed to the world’s fastest 2G BSS swap for Vodafone, replacing over 3,000 RBSs, and developed an automated Excel-based macro that reduced KPI monitoring time by 80%, enabling faster detection and resolution of performance degradations.
- Planned and implemented greenfield 2G network rollout for Etisalat DB, ensuring on-time deployment with optimized coverage.
Education
B. Tech. - Electronics & Communication
Sikkim Manipal Institute of Technology
Sikkim, IndiaSkills
- Technical Program Management
- Cross-Functional Team Leadership
- Data Analytics & Dashboarding
- KPI Framework Design
- Automation & Workflow Optimization
- Client Relationship & Executive Communication
- Agile Collaboration with Software Engineering Teams
- Stakeholder Management
- Business Growth Support
Awards
- Letter of appreciation from the CEO of Ericsson for pioneering contributions to the 3G modernization program, including enabling the first private operator 3G video calls in India with verified high throughput performance
- ACE Ambassador Award for leadership, cross-team collaboration, and delivering breakthrough results, such as the first to test and implement 2x2 MIMO, achieving 28 Mbps throughput across three major operators
- Three-time recipient of the ACE Falcon Award for exemplary performance and innovation
Timeline
Key Account Manager
CEMtics Solutions
2021 - Current
Founder & Director
RMA Digital
2019 - 2021
Business Development Manager
Bamish Techno Solutions
2017 - 2019
Solution Architect (RAN)
PT Ericsson
2015 - 2017
Technical Trainer & Consultant
VIAVI Solutions
2014 - 2015
Radio Network Expert
Azercell
2013 - 2014
Senior Engineer (Radio Networks)
Ericsson India Pvt Ltd
2007 - 2013
B. Tech. - Electronics & Communication
Sikkim Manipal Institute of Technology