Chiranjeevi Krishna Karne

• Working with Corteva Agrisciences as Technical Project/Program Manager for Windows Refresh and Migration project with total team of 26 members currently, Comprising 4 PM's reporting directly to me.
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Demonstrated strong leadership skills by effectively delivering diverse Technical and IT Operations engagement distributed team of 50+ people onsite/offshore, with mix of project types and technologies, even during challenging periods of significant change or tight deadlines.
• Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Communicated project plans and progress to key stakeholders and project contributors.
• Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
• Resolved staff conflicts and identified potential areas of improvement.
• Conducted quality assurance to verify accuracy of data used in IT projects. Developed and introduced IT strategies to improve operational efficiency.
• Identified and implemented cost-saving measures in IT projects. Generated reports for IT project progress and performance.

• Handled team of 50+ members spread across two projects with delivery of diverse Technical and IT Operations engagement onsite/offshore, with mix of project types and technologies.
• Technical lead and escalation head for all azure related questions from internal stake holders on azure services.
• Cloud and Automation:
• Declarative pipelines and CI/CD implementation in Azure Devops.
• API creation in PowerShell using azure functions.
• Process and miscellaneous automation workflows using Logic Apps.
• Cloud management and optimization automations using runbooks in azure automation.
• Implemented alert mechanism for customer using Microsoft flows to reduce manual efforts and as part of maintenance.
• Prepared reports upon guidance in Power-Bi and Microsoft flow to identify any manual miss.
• Have identified and coordinated in several automations within my team and in project to reduce manual efforts.
• Got SSRS reports created in coordination with KPI team for team to monitor cases received and displayed it as per daily requirements, criticality, and misses.
• Configuration and Management of VMs in Azure:
• Deployment of Virtual Machines using ARM Templates and PowerShell and pertaining solutions.
• Configuring and troubleshooting issues related to Images and cloning Virtual Machines.
• Troubleshooting issues related to VMs(RDP/SSH/Black Screen/ deployment failures).
• Worked on issues related to ASM (Classic resource Model) to ARM migration.
• Replication issues while using Azure site recovery.

• Understanding client's backup environment and help them deploy and manage their environment with ARCserve backup, ARCserve D2D software and ARCserve Unified data protection Software/Appliance.
• Troubleshoot issues related to Backup, Restore, Disaster Recover, Bare Metal Recovery, Replication, File copy, High Availability, generating reports for backups, Managing Recovery point Servers and Deduplication issues.
• Configure backups to be copied over to File system devices, Tape Libraries, Virtual Tape Libraries, NAS, SAN, Cloud.
• Repair corrupted deduplication files with help of Command Line Data Integrity Tool for Deduplication Data Store.
• Help generate File System Catalog, Granular Restore for Exchange (for restoring emails).
• Re-build Virtual machines (ESX, Hyper-V) through Recover VM option from the latest available backups.
• Setup backups for cluster-aware environments. Create VM cloning for effected machine to test fixes and patches in Hot-Sites.
• Configure backups for Linux machines with Red hat Linux OS – 4,5,6

As a Technical Assistant, my responsibilities include technical support to the end Users for their reported IT Issues through Ticket, Email and Chat.
• Stopping and starting services on windows servers. Rebooting the servers if required.
• Escalating issues to application team on basis of the issue.
• Application Support which includes creating and managing the User Accounts.
• Managing Mainframe User Accounts. Includes password reset and account modification and access.
• Resolving the Core load IT related Issues at L1. Troubleshooting MS Office Applications, IE and Business Specific Applications.
• Managing the User Accounts on Active Directory with L1 rights which includes password resets, unlock accounts.
• Creating & managing mailboxes, Dl’s via Exchange Console
• Remotely reimaging machines as per Enterprise requirement

• Worked in Dell as a hardware and software engineer handling escalated issues.
• Took the ownership to reduce MTTR in the process.
• Single point of contact for issues related to Mailbox, DL creation, Permission assigning in accounts in AD. Grant
  access to Windows, Linux, Unix servers.
• Have been recognized twice for maintaining SLA.