CHIRANJIT MAITI
Paschim Medinipur
Summary
To obtain a challenging position within a reputable organization that promotes professional growth and development, where I can apply my knowledge and skills effectively to contribute as a valuable member of the team.
Overview
3
3
Languages
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Asst Restaurant Manager
Amanora The Fern Pune, Series by Marriott.
Pune
03.2026 - Current
- Amanora The Fern Pune, Series by Marriott is a reputed hotel recognized for its warm hospitality and excellent guest experiences. The hotel offers 48 well-appointed guest rooms and premium dining options, including Vista (all-day dining coffee shop), Lake House (specialty restaurant), and 24-hour In-Room Dining.
- Managed daily restaurant operations, ensuring smooth service and high customer satisfactions.
- Trained and mentored staff on customer service and operational standards.
- Coordinated staff schedules to align with peak business hours and events.
- Assisted in recruiting, training, and scheduling staff members.
- Addressed customer complaints quickly to enhance service quality.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
- Prepared monthly financial reports for upper management review.
- Managed cash flow, billing, and daily financial reporting
- Facilitated communication between service staff and kitchen staff during peak hours.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Developed marketing strategies to attract new customers.
Sr. F&B Executive
Sayaji Hotel Pune
Pune
11.2021 - 03.2026
- Sayaji Hotel Pune is one of the finest luxury hotels in Pune, offering world-class hospitality and exceptional guest experiences. The hotel features 239 well-appointed guest rooms along with a wide range of premium dining options, including Portico (all-day dining), Turque (specialty restaurant), Barbeque Nation, and 24-hour In-Room Dining.
- Oversaw daily restaurant operations, enhancing guest satisfaction and maintaining service excellence.
- Reviewed guest feedback and addressed concerns to improve service delivery.
- Developed operational strategies, improving guest experiences and optimizing service delivery at the hotel.
- Prepared staff work schedules and assigned team members to specific duties.
- Assigned associates to specific function and room set-ups to enhance operational efficiency.
- Set up and broke down events to ensure seamless execution and guest satisfaction.
- Learned and remembered members' names to greet them warmly and enhance their experience.
- Compiled log book entries for manager's review and documented comments for potential rectification.
F&B Team leader
Sayaji Hotel Pune
Pune
06.2016 - 02.2019
- Sayaji Hotel Pune is one of the finest luxury hotels in Pune, offering world-class hospitality and exceptional guest experiences. The hotel features 239 well-appointed guest rooms along with a wide range of premium dining options, including Portico (all-day dining), Turque (specialty restaurant), Barbeque Nation, and 24-hour In-Room Dining.
- Supervised daily operations in a high-energy hospitality environment.
- Managed team schedules and ensured adequate staffing levels.
- Coordinated events and maintained client relationships to enhance service quality.
- Trained and mentored new staff on operational procedures and customer service.
- Implemented standard operating procedures to improve efficiency across departments.
- Resolved guest complaints promptly to maintain satisfaction standards.
- Guided team members in their roles during shifts to maintain service quality.
F&B Team leader
Le Meridian Hotel Mahabaleshwar Resort & Spa
Mahabaleshwar
03.2016 - 04.2016
- Le Méridien Mahabaleshwar Resort & Spa is a premium luxury resort renowned for its scenic location, world-class hospitality, and exceptional guest experiences. The resort features 122 elegantly appointed guest rooms and offers outstanding dining options, including Latest Recipe a multi-cuisine buffet restaurant, and Chingari a specialty restaurant.
- Completed various tasks assigned by the Restaurant Manager and Assistant Manager - F&B during shifts.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Coordinated special events, including receptions and corporate luncheons, enhancing guest experience.
- Correctly calculated inventory and ordered appropriate supplies.
- Executed tasks according to direction from the Restaurant Manager and Assistant Manager - F&B.
F&B Team leader
Radisson Blu Hotel Pune
Pune
03.2015 - 02.2016
- Radisson Blu Hotel Pune Kharadi, a Carlson Rezidor 5-star business hotel, is renowned for its contemporary hospitality and premium guest experiences. The hotel features 141 well-appointed guest rooms and exceptional dining venues, including Carmine the all-day dining restaurant, 24-hour In-Room Dining and The Great Kabab Factory the hotel's signature specialty restaurant.
- Supervised daily operations and staff performance, enhancing service quality in high-traffic hotel environment.
- Coordinated guest services and resolved issues, fostering customer satisfaction and loyalty.
- Managed team schedules and delegated tasks, streamlining workflow efficiency.
Sr. F&B Associate
Radisson Blu Hotel Pune
Pune
12.2012 - 03.2015
- Provided hospitality services at a leading 5-star business hotel in Pune, which featured 141 guest rooms and an all-day dining restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Responded to guest inquiries about menu selections and provided tailored recommendations.
- Suggested additional items to customers, enhancing overall dining experience and contributing to increased sales.
- Served all orders according to guest requests and established service sequences.
- Promptly served all food courses and alcoholic beverages to guests.
F&B Associate
The O Hotel Pune
Pune
11.2011 - 11.2012
- The O Hotel Pune is a boutique Ecotel and one of Pune's leading 5-star luxury hotels, renowned for its upscale hospitality and exceptional guest experiences. The hotel offers 112 well-appointed guest rooms and a variety of premium dining experiences, including Kitsch, the all-day dining restaurant; 24-hour In-Room Dining; Harajuku, serving authentic Japanese cuisine; and Addah, the hotel's signature specialty restaurant.
- Welcomed guests at the entrance with a friendly smile. and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Took food and beverage orders from guests and communicated them accurately to kitchen/bar, ensuring timely service.
- Coordinated with team members to facilitate smooth operations and provide excellent guest service.
Industrial Training
Beach Orchid Hotel Kerala
01.2011 - 07.2011
Education
B.Sc. - Hotel Management
Punjab Technical University
09.2008 - 09.2011
Higher Secondary Education (10+2) -
West Bengal Board
01.2008 - 12.2008
Secondary education (10+) -
West Bengal Board
01.2006 - 12.2006
Profile Snapshot
- A results-oriented Food & Beverage professional with over 10 years of experience in the hospitality industry, including expertise across coffee shop operations, banqueting, in-room dining, bar operations, multi-cuisine, and specialty dining.
- Currently associated with Amanora The Fern Pune, Series by Marriott, as an Assistant Restaurant Manager with a demonstrated track record of delivering exceptional guest experiences and maintaining the highest standards of hospitality excellence.
- Proficient in guest relationship management, personalized service delivery, and handling FIT and corporate clientele, ensuring smooth restaurant operations and consistently high levels of guest satisfaction.
- A dynamic, people-focused leader with strong communication and team management skills, committed to driving operational efficiency, enhancing team performance, and achieving consistent results in fast-paced, service-driven environments.
Skills & Strengths
- Strong leadership and team management
- Sales ability with customer focused approach
- Planning, problem solving and decision making
- Team motivation and performance enhancement
- Hard working, quick learner and adaptable
- Well organized and committed to goals.
Computer Proficiency
- Proficient with Microsoft Windows and Office
- Proficient with Internet and Email Applications
- Proficient in Hospitality Products:
IDS, Micros, My Cloud, Innkey & Dynate
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1
Declaration
I am submitting my resume for your kind consideration. I believe my experience, skills, and dedication align well with your organization's requirements. I would be honoured to have the opportunity to contribute to your esteemed organization and become a part of your successful team. I look forward to the opportunity to discuss my candidature further and hope to hear from you at your earliest convenience.
Timeline
Asst Restaurant Manager
Amanora The Fern Pune, Series by Marriott.
03.2026 - Current
Sr. F&B Executive
Sayaji Hotel Pune
11.2021 - 03.2026
F&B Team leader
Sayaji Hotel Pune
06.2016 - 02.2019
F&B Team leader
Le Meridian Hotel Mahabaleshwar Resort & Spa
03.2016 - 04.2016
F&B Team leader
Radisson Blu Hotel Pune
03.2015 - 02.2016
Sr. F&B Associate
Radisson Blu Hotel Pune
12.2012 - 03.2015
F&B Associate
The O Hotel Pune
11.2011 - 11.2012
Industrial Training
Beach Orchid Hotel Kerala
01.2011 - 07.2011
B.Sc. - Hotel Management
Punjab Technical University
09.2008 - 09.2011
Higher Secondary Education (10+2) -
West Bengal Board
01.2008 - 12.2008
Secondary education (10+) -
West Bengal Board
01.2006 - 12.2006