CHIRANJIT MANDAL
Travel consultant ( Tourism & Travel Management )
Bhubaneswar
Summary
Seven Years of work experience in a Travel & Tourism Domain, after Post graduate diploma in Management, from Indian Institute Of Tourism & Travel Management
Ability in Problem Solving And Customer Satisfaction Through quick and Efficient resolution with a smiling face.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior Officer & Trainer (Travel & Tourism )
Centum Learning (UpGrad)
2017.12 - 2024.03
- Working as a Senior officer & Trainer to a large ODISHA based NSQF project.
- Give training to Students about Travel related arrangements
- Order to cash/Quote to cash
- Deal structuring
- Deal negotiation
- Deal desk work
- Flight PNR status/real time book/Hold/cancellation.
- Local/Domestic/International Travel Management
- Travel Co-ordination
- Travel itinerary planning
- LCC Flight Booking
- GDS Flight Booking
- Cab booking / Airport Transfer
- Hotels Booking
- Visa Processing
- Travel Insurance
- Passport Documentations
- Foreign Exchange
- Best hotels Deals
- Real time fix Error
- Direct Deal with Food service / Extra Baggage / boarding pass/lounge/Seat selection in most of LCC airlines.
- Deal with Airport assistance for any emergency
- Planning travel Itinerary for corporate & Individual
- Co-ordination with Suppliers and vendors/DMCs.
Assistant Tour Consultant (OJT)
Tour Reverie Odisha Pvt Ltd
2016.05 - 2017.04
- Local/Domestic/International Travel Management
- Co-ordination with Suppliers and vendors/DMCs.
Travel Consultant (OJT)
Landscape Holidays
2016.01 - 2016.04
- Travel itinerary planning
- Deal with Airport assistance for any emergency
- Planning travel Itinerary for corporate & Individual
Internship Training on Airport Terminal Management
Airport Authority Of India, AAI, Bhubaneswar
2015.05 - 2015.06
- Manage the whole Airport Terminal
- The position is responsible for cabin grooming of the base as well as transit flights.
- It would require a coordination with the internal departments and out sourced cleaning Agency.
- The cabin grooming tasks to be carried out by personal supervision.
- To ensure that the cabin grooming is maintained as per Airport standards..
- To keep, maintain, update the records of activities/attendance of the outsourced agency.
- All reports related to cabin grooming are maintained and sent to the reporting manager and all concerned.
- To ensure on time completion of the job.
Education
MBA - Tourism And Travel Management & Operation
INDIAN INSTITUTE OF TOURISM & TRAVEL MANAGEMENT
BHUBANESWAR 2014.03 - 2016.05
Bachelor of Science - Mathematics
UTKAL UNIVERSITY
BHUBANESWAR 2010.01 - 2013.03
Skills
Expert in all travel related arrangements
Customer handling
Excellent communication
Follow quality standards
Maintain customer satisfaction score
Handle escalations & queries
Good presentation with communication skills
Real time problem solver
Best co-ordination skills
Human management Skills
Timeline
Senior Officer & Trainer (Travel & Tourism )
Centum Learning (UpGrad)
2017.12 - 2024.03
Assistant Tour Consultant (OJT)
Tour Reverie Odisha Pvt Ltd
2016.05 - 2017.04
Travel Consultant (OJT)
Landscape Holidays
2016.01 - 2016.04
Internship Training on Airport Terminal Management
Airport Authority Of India, AAI, Bhubaneswar
2015.05 - 2015.06
MBA - Tourism And Travel Management & Operation
INDIAN INSTITUTE OF TOURISM & TRAVEL MANAGEMENT
2014.03 - 2016.05
Bachelor of Science - Mathematics
UTKAL UNIVERSITY
2010.01 - 2013.03
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