Chithra PR
Customer Success Manager and Executive Assistant
Bangalore
Summary
Results-driven professional with 7+ years of experience spanning Executive Assistance, Customer Success, and Managerial roles across healthcare, SaaS, and IT domains. Skilled in calendar management, travel coordination, event management, and executive communication while supporting senior leadership. Proven expertise in managing enterprise and mid-market client relationships, driving customer satisfaction, and implementing retention strategies. Adept at organizing high-level meetings, corporate events, and team engagement initiatives. Known for strong interpersonal skills, discretion in handling confidential information, and fluency in six languages (English, Hindi, Kannada, Tamil, Telugu, Malayalam), enabling effective collaboration across diverse teams and stakeholders.
Overview
17
17
years of professional experience
6
6
Languages
Work History
Associate Manager Customer Success
Starmark Software Solution (Gap of 6 Months Sep 2023 to Feb 2024)
08.2022 - 06.2025
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Executive Assistant
Sumeru Software Solutions
08.2021 - 02.2022
- Managed executive calendars, appointments, and travel arrangements, ensuring optimal use of leadership time.
- Organized and executed corporate events, leadership meetings, and team-building activities, handling end-to-end logistics, vendor coordination, and communication.
- Streamlined executive communications by managing emails, calls, and scheduling requests to improve efficiency and response time.
- Maintained confidentiality with sensitive information and documents, ensuring secure handling and distribution.
- Coordinated with cross-functional teams and external stakeholders, supporting leadership initiatives and company events.
- Leveraged multilingual proficiency to communicate effectively with diverse internal and external stakeholders.
Senior Customer Success Manager
Practo Technologies Pvt Ltd
01.2016 - 03.2019
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.
- Led strategic success for large healthcare enterprise clients representing $2.5M+ ARR.
- Reduced churn by early risk detection, customized engagement plans, and consultative support.
Customer Relationship Officer
Hinduja Global Solution and Loyalty Solutions
06.2008 - 11.2010
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Bachelor Of Commerce - Marketing
Shanthiniketan Educational Institutions
Bangalore06.2008
Skills
Customer relationship building
Customer service
Customer retention
Customer account management
Training and mentoring
CRM software
Report analysis
Training programs
Schedule management
Accomplishments
- Best Performer Award
- Hall of fame Award
- Employee of the Month
Timeline
Associate Manager Customer Success
Starmark Software Solution (Gap of 6 Months Sep 2023 to Feb 2024)
08.2022 - 06.2025
Executive Assistant
Sumeru Software Solutions
08.2021 - 02.2022
Senior Customer Success Manager
Practo Technologies Pvt Ltd
01.2016 - 03.2019
Customer Relationship Officer
Hinduja Global Solution and Loyalty Solutions
06.2008 - 11.2010
Bachelor Of Commerce - Marketing
Shanthiniketan Educational Institutions
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