Chitra Gupta
147/F-25, Sector -3, Rohini, Delhi
Summary
A results-driven professional with over 7 years of experience in operations, client servicing, and administration. Expertise in managing confidential information, optimizing processes, and ensuring exceptional customer satisfaction. Proficient in Amadeus, airline booking systems, and Microsoft Office Suite. Known for strong leadership, effective communication, and building lasting client relationships. Now seeking a position to leverage my skills in operations and client servicing to contribute to organizational success while advancing my career.
Overview
20
20
years of professional experience
Work History
Ticketing and MIS Executive
Golden Wings International Pvt Ltd
Delhi
03.2019 - Current
- Engaged with international clients, primarily from the U.S., to book domestic and international tickets tailored to their requirements.
- Verified client data, including contact details, credit card information, and identification documents, such as passports and driving licenses, ensuring accuracy and compliance with data protection regulations.
- Issued tickets via Amadeus and airline websites, prepared detailed itineraries, and communicated confirmations promptly.
- Coordinated with agents and facilitated conference calls to resolve queries, and ensure seamless travel arrangements.
- Monitored flight schedules and informed clients of changes, cancellations, or delays, ensuring smooth travel experiences.
- Maintained and analyzed MIS reports for incoming call records, performance metrics, and operational efficiency.
- Delivered superior client service by maintaining a high standard of professionalism and responsiveness.
Team Leader
MyMoneyMantra
12.2016 - 03.2019
- Supervised a team of 10 associates, overseeing their training, performance, and daily operations.
- Achieved sales targets for personal loans, credit cards, and business loans through effective team management and strategic planning.
- Acted as a communication bridge between senior management and the sales team, ensuring that policy updates and requirements were clearly conveyed.
- Ensured compliance with banking regulations and operational standards.
- Recognized for consistent performance and meeting organizational objectives.
Senior Counselor
Global Quest
Mohali
01.2015 - 11.2016
- Counseled prospective students and assessed their eligibility for various academic programs.
- Managed lead generation and conversion efforts, achieving enrollment targets.
- Maintained detailed records of inquiries and interactions for reporting and follow-ups.
- Organized and participated in events to promote educational opportunities.
Front Office Supervisor
Rockfield Public School
Delhi
06.2013 - 11.2014
- Acted as the primary point of contact for students, parents, and visitors, facilitating effective communication.
- Managed administrative tasks, including student registrations, scheduling, and payroll processing.
- Supervised transportation logistics, including bus schedules and routes.
- Assisted in first-aid situations and maintained a safe environment for students.
Operations Executive
Acetel Enterprises
Delhi
04.2009 - 06.2013
- Managed sales operations, including document collection, verification, and backend processes for Airtel's postpaid services.
- Led a team to achieve sales targets while maintaining compliance with operational guidelines.
- Conducted recruitment and training programs for new team members.
- Analyzed daily reports to monitor performance and identify areas for improvement.
Team Leader
Shelters(Associate of CitiBank)
05.2006 - 03.2009
- Supervised application processing for personal loans, ensuring compliance, and high approval rates.
- Coordinated with the sales team to align objectives, and maintain smooth operations.
- Awarded twice for exceptional performance.
Customer Executive
Shelters
05.2005 - 05.2006
- Processed and verified loan applications, ensuring accuracy and adherence to guidelines.
- Supported sales teams by streamlining backend operations and reducing fraud.
- Prepared daily operational reports, and analyzed trends for decision-making.
Education
Post Graduate Diploma in Business Management - HR
SCDL
Bachelor of Arts (Honors) -
Delhi University
Professional course - Professional Certificate in Computer Applications
Aptech
Skills
- 7 years in operations, client servicing, and administration
- Time management expertise
- Team leadership abilities
- Strong interpersonal and communication skills
- Customer service proficiency
- Discreet handling of confidential information
- Proficient in Amadeus, airline booking systems, and MS Office
- Multi-tasking in fast-paced environments
- Analytical and problem-solving mindset
Accomplishments
- Outstanding Performance Award: Recognized twice for exceptional performance at Shelters (Associate of Citibank), consistently achieving top rankings in both team and individual targets for personal loan application processing, driving high approval rates and operational efficiency.
- Team Leadership Award: Honored for exemplary leadership at MyMoneyMantra, where I consistently led my team to exceed sales targets for personal loans, credit cards, and business loans, ensuring operational goals were met while maintaining a high standard of client service.
- Customer Service Excellence Award: Awarded for consistently delivering outstanding customer service at Golden Wings International Pvt Ltd, particularly in managing complex client requests and resolving issues promptly, fostering customer loyalty and satisfaction.
- Top Performer Recognition: Acknowledged for exceptional performance and consistently exceeding targets at Golden Wings International Pvt Ltd, contributing to the overall success of the organization through efficient operations and effective client servicing.
Custom Section
- Traveling: Exploring new cultures and destinations, which helps in understanding diverse perspectives and enhances interpersonal skills.
- Fitness and Yoga: Passionate about maintaining physical and mental health through regular exercise and mindfulness practices, promoting a balanced lifestyle.
- Volunteer Work: Actively participates in community outreach programs, helping individuals and contributing to social causes, which aligns with strong interpersonal values.
- Cooking: Exploring different cuisines and improving cooking skills, fostering creativity and patience.
Timeline
Ticketing and MIS Executive
Golden Wings International Pvt Ltd
03.2019 - Current
Team Leader
MyMoneyMantra
12.2016 - 03.2019
Senior Counselor
Global Quest
01.2015 - 11.2016
Front Office Supervisor
Rockfield Public School
06.2013 - 11.2014
Operations Executive
Acetel Enterprises
04.2009 - 06.2013
Team Leader
Shelters(Associate of CitiBank)
05.2006 - 03.2009
Customer Executive
Shelters
05.2005 - 05.2006
Post Graduate Diploma in Business Management - HR
SCDL
Bachelor of Arts (Honors) -
Delhi University
Professional course - Professional Certificate in Computer Applications
Aptech
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