VIRAT MALHOTRA
Summary
Result-oriented professional with over 15 years of experience in Sales & Marketing, Customer Support, Business Development, and Operations Management. Currently contributing to Golden Wings International Travels Pvt. Ltd., specializing in optimizing sales and marketing strategies while enhancing customer support operations. Proven expertise in Key Account Management and Revenue Generation, successfully driving business development initiatives to achieve quality and timeliness standards.
Overview
20
20
years of professional experience
Work History
Executive - CCS
Golden Wings International Travels Pvt. Ltd
03.2021 - Current
- Company Overview: Golden Wings International Travels (GWIT) is a integrated US based travelling company
- They are your one stop destination for all your air travel needs
- Their global travel menu is having domestic and international air tickets
- Buying air tickets is no more a troublesome task
- You can book your air flight tickets online and can be paid by credit, debit or visa cards
- Handling End to End backend operations of Ticketing (International/ Domestic For USA) & Customer Service For US Based Customers
- Handling USA payment Merchants (Fluidpay/Connexpay/Cardnox) -- Compliant cloud-based payment gateway for business to process transactions from a variety of different devices, ANYWHERE in the world
- Golden Wings International Travels (GWIT) is a integrated US based travelling company
- They are your one stop destination for all your air travel needs
- Their global travel menu is having domestic and international air tickets
- Buying air tickets is no more a troublesome task
- You can book your air flight tickets online and can be paid by credit, debit or visa cards
Workflow Unit
British High Commission New Delhi
New Delhi
02.2020 - 08.2020
- Company Overview: The High Commission of the United Kingdom in New Delhi is the chief diplomatic mission of the United Kingdom in India
- It is located at Shantipath in Chanakyapuri district
- Digitally assessing visa applications received from India by giving out rating using different Tools
- The High Commission of the United Kingdom in New Delhi is the chief diplomatic mission of the United Kingdom in India
- It is located at Shantipath in Chanakyapuri district
Assistant Manager - Leisure Travel
Thomas Cook India Limited
03.2015 - 07.2019
- Company Overview: Thomas Cook (India) Ltd
- (TCIL) is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business
- The company set up its first office in India in 1881
- Responsible for generating sales through different sources
- Client engagement seminars /Activities
- Thomas Cook (India) Ltd
- (TCIL) is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business
- The company set up its first office in India in 1881
- Conversion of potential lead into actual sales
- Effective handling of Customer Queries
- CRM Compliance
- Completion of KYC Formalities and adherence to accounting compliances
- Effective utilization of the sales tools
- Enhancing product & Thomas Cook internal tools knowledge
- Maintaining regular communication with the Clients in order to strengthen the working relationship
- Active participation in BTL activities
- Proactive handling of escalations within the specified timelines
- Identifying & working closely with the consultants/partners/TBA`s
Outbound Sales Executive
Yatra.com
Gurgaon
07.2013 - 03.2015
- Company Overview: Yatra Online Pvt Ltd based in Gurgaon India, is one of India’s leading online travel companies and operates the website Yatra.com
- The company provides information, pricing, availability, and booking facility for domestic and international air travel, domestic and international hotel bookings, holiday packages, buses, trains, in city activities, inter-city and point-to-point cabs, homestays and cruises
- As a leading platform of accommodation options, Yatra provides real-time bookings for more than 83,000 hotels in India and over 800,000 hotels around the world
- Responsible for generating sales through different sources
- Yatra Online Pvt Ltd based in Gurgaon India, is one of India’s leading online travel companies and operates the website Yatra.com
- The company provides information, pricing, availability, and booking facility for domestic and international air travel, domestic and international hotel bookings, holiday packages, buses, trains, in city activities, inter-city and point-to-point cabs, homestays and cruises
- As a leading platform of accommodation options, Yatra provides real-time bookings for more than 83,000 hotels in India and over 800,000 hotels around the world
- Conversion of potential lead into actual sales
- Effectively handling of Customer Queries
- CRM Compliance
- Completion of KYC Formalities and adherence to accounting compliances
- Effective utilization of the sales tools
- Maintaining regular communication with the Clients in order to strengthen the working relationship
Operations & Sales
ILTC Travels Pvt Ltd
12.2011 - 06.2013
- Company Overview: ILTC – Incentive & Leisure Travel Consultants is a Destination Management Company, having a collective business experience of over 30 years
- We handle all aspects of destination management & travel related services thereby offering creative solutions for corporate meetings, incentive programs, motivational seminars, special interest tours, sports events, individual leisure & business travel
- Handling sales & operations both {Corporate Incentive Tours (MICE)}
- Dealing with Airlines/Suppliers & Visas
- Handling End To End Travel needs of clients
- ILTC – Incentive & Leisure Travel Consultants is a Destination Management Company, having a collective business experience of over 30 years
- We handle all aspects of destination management & travel related services thereby offering creative solutions for corporate meetings, incentive programs, motivational seminars, special interest tours, sports events, individual leisure & business travel
- Lobbying specifications and educating customers on the services & strategies as per the project
- Keeping close watch on various business opportunities in the region
- Handling from a short event to a complete combination of activities including meetings, seminars, conference sessions, exhibitions etc
- Identifying & working closely with the consultants/partners
Support Executive Helpdesk
Quadlabs Technologies Pvt Ltd
08.2011 - 12.2011
- Company Overview: Quad Labs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry
- We began our operation in 2006 with office in India and now have other offices in Brazil and UAE
- Working as Backend Support Desk for the Travel related Software’s being provided to clients
- Quad Labs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry
- We began our operation in 2006 with office in India and now have other offices in Brazil and UAE
- Process that manages corporate enquiries and bookings with ease, corporate employee profiling, travel policies and approval structure can be very well defined
- Ensuring timely solutions to the customer queries
Manager Sales
DELTA TOUR & TRAVELS
09.2010 - 08.2011
- Handling sales & operations both
- Dealing with Airlines/Suppliers & Visas
- Handling End To End Travel needs of clients
Transport In charge
A2Z News Channel
08.2009 - 01.2010
- Handling Transport Department & their End To End Needs
Marketing Agent
National Insurance Co ltd
09.2004 - 07.2009
- Company Overview: National Insurance Company Limited (NICL) is a state-owned general insurance company in India
- Its catch line is "Trusted Since 1906" in italic
- The company headquartered at Kolkata was established in 1906 and nationalized in 1972
- Its portfolio consists of a multitude of general insurance policies, offered to a wide arena of clients encompassing different sectors of the economy
- Apart from being a leading insurance provider in India, NICL also serves Nepal
- Responsible for generating sales (Motor Insurance, Mediclaim …Etc)
- National Insurance Company Limited (NICL) is a state-owned general insurance company in India
- Its catch line is "Trusted Since 1906" in italic
- The company headquartered at Kolkata was established in 1906 and nationalized in 1972
- Its portfolio consists of a multitude of general insurance policies, offered to a wide arena of clients encompassing different sectors of the economy
- Apart from being a leading insurance provider in India, NICL also serves Nepal
Education
Certificate Course of Travel & Tourism -
University of Delhi
12.2010
Bachelor of Arts -
University of Delhi
12.2010
Diploma in Office Management - Secretarial Practice
New Delhi YMCA
12.2004
Skills
- Sales and Marketing, Business Development
- Forecasting and Supply
- Operational objective achievement through field force
- Current account growth
- Feedback analysis and market survey
- Sales promotional programs and exhibitions
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 12/03/85
- Nationality: Indian
- Marital Status: Married
Profile Snapshot
Sales & Marketing, Business Development, CRM, Strategy Planning, Identifying market & Opportunity, Sales Budgeting, Personnel Management, A result oriented professional with more than 15 years of experience in Sales & Marketing, Customer Support, Business Development, and Operations Management. Currently associated with Golden Wings International Travels Pvt. Ltd - USA based travel company. A keen strategist with expertise in managing sales & marketing and customer support operations by ensuring optimal utilisation of resources.
Timeline
Executive - CCS
Golden Wings International Travels Pvt. Ltd
03.2021 - Current
Workflow Unit
British High Commission New Delhi
02.2020 - 08.2020
Assistant Manager - Leisure Travel
Thomas Cook India Limited
03.2015 - 07.2019
Outbound Sales Executive
Yatra.com
07.2013 - 03.2015
Operations & Sales
ILTC Travels Pvt Ltd
12.2011 - 06.2013
Support Executive Helpdesk
Quadlabs Technologies Pvt Ltd
08.2011 - 12.2011
Manager Sales
DELTA TOUR & TRAVELS
09.2010 - 08.2011
Transport In charge
A2Z News Channel
08.2009 - 01.2010
Marketing Agent
National Insurance Co ltd
09.2004 - 07.2009
Certificate Course of Travel & Tourism -
University of Delhi
Bachelor of Arts -
University of Delhi
Diploma in Office Management - Secretarial Practice
New Delhi YMCA
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