CHITRA MITRA

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Created new sales and marketing strategies to drive growth.
• Maintained long-term customer relationships to consistently increase sales.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Executed successful promotional events as Webinars. Seminars and Education fairs.
• Identified and pursued new business leads to expand customer base.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Met with each stakeholder on monthly basis to answer questions, resolve issues and identify new strategies.
• Held regular performance evaluations to assess strengths and weaknesses of team members and provide counselling to improve outcomes
• Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.
• Targeted prospects in other territories through careful research of competitor products, services and trends.
• Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
• Grew revenue opportunities by orchestrating resources and multi-tasking to accomplish sales goals in diverse industries.
• Boosted customer satisfaction scores by addressing and correcting problems quickly.
• Monitored weekly, monthly and quarterly achievement goals.
• Provided support and management to sales team driving productivity and positive work environment.

• The portfolio includes
• Active involvement with Teacher Training in different Education Projects in India and Bangladesh.
• Regular feedback from Tutors, Project Coordinators and students on the teaching learning process, challenges faced, practical and feasible solutions suggested through regular workshop, training and induction programmes with the tutors.
• Class Shadowing to implement practical methodologies and solution to the challenges faced by the mentor and the students.
• Recruitment of Tutors for different projects in India and Bangladesh
• Designing and creating user friendly content from time to time
• Setting up and Coordinating the new Tutoring project in Hyderabad and Kolkata.
• Greeted visitors, answered questions and assisted with individual needs or requests.
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Drafted emails, wrote memos, created contracts and prepared other communications.
• Maintained and updated database of information for organization.

• Actively involved in organising sports and other ECA activities in cooperation with regular schools to give an equal exposure to the children of CSP.
• Actively involved in bringing other similar organization to work in collaboration with CSP through sharing resources.
• Getting sponsors and donors to sponsor various projects
• As Happiness Coach for the children, taking workshop on life skills
• Actively involved in counselling parents on various thriving issues of street children and children of shelter home
• Actively using my social media to promote Calcutta Social Project,influencing many to join hands with CSP in their noble initiatives on Humanitarian Ground.
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Spoke with community organizations to boost outreach and highlight programs successes.
• Raised new funding and expanded donations through aggressive fundraising efforts.
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Assisted program manager with planning and fundraising responsibilities. Conferred with representatives of local governments to assess and meet community needs.
• Engaged in community outreach to aid program mission centered on community support and enrichment.
• Met with other volunteers and program leaders to discuss new service opportunities.
• Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
• Organized toy drive for disadvantaged populations during holiday season.

• Actively involved as Happiness Coach for the children of Hope Homes, taking workshop on life skill
• Actively involved in various fundraising activities
• Actively involved in supporting various social cause of Hope Foundation like Sanitary Napkin drive for women and Girls of Sundarbans and other Tribal belts of West Bengal.
• Actively involved as a donor and sponsoring education and nutrition of a child till she is financially independent.
• Actively involved in engaging donors for different day to day requirements of food, nutrition, sanitation, hygiene, relief work, medicine, rescue, education of street children and shelter home.
• Actively using my social media to promote Hope Foundation, influencing many to join hands with Hope in their noble initiative on Humanitarian Ground.
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
• Organized special events and service drives to support needs of local populations.
• Encouraged donations by supporting community fundraising event bringing in over more than 2 lakhs INR
• Organized toy drive for disadvantaged populations during holiday season. Raised new funding and expanded donations through aggressive fundraising efforts.
• Spoke with community organizations to boost outreach and highlight programs successes.
• Coordinated food, clothing and household items for disadvantaged individuals and families.

• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Expanded client base 100% by setting up in-person meetings across Pan India and telephoning marketing decision-makers and agencies.
• Recommended new Courses, Scholarships, ensured smooth and seamless transitions by engaging in Pre Departure and Post landing services by surveying Student's needs and trends and tracking competitors.
• Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
• Researched the trends of the India and South Asia Market thoroughly to adapt sales strategies accordingly.
• Maintained and expanded customer base with regular and continuous training and briefing the Counselors and Education Consultants by building and maintaining rapport with Students,Educational institutions, Counselors and identifying new customer opportunities.
• Responsible for planning, strategy and execution of number of applications and conversions to meet the target.
• Handled and created agent base and partners for all long term studentrecruitment.
• Responsible for creating awareness and educate agents/ counsellors/students of the USP's of the institution and country as well to get foothold in the Indian market.
• Responsible for branding and marketing of the institution with regular updates about the institution and country.
• Suggest different marketing strategies as per the Indian market to the institution to increase its sale in India and create a long term impact on the market
• Capitalized on previous relationships and strengthening the bonds for remarkable growth in the long term.
• Carried out execution and promotion utilizing minimum capital and generating maximum revenue.
• Create continuous visibility in the Indian market through different job fairs, college/ school and institution visits.
• Achieve the target within the timeframe of intake and seamlessly guide the process of application, offer letters, payments, visa filing, travelling and settling down at the institution.
• Attending to all queries, suggestions, grievances, issues and handling them
• At the grass root level at all times.
• Created strong agent and partner base for the long term mutually beneficial relationship.
• Maintaining regular records of agent, partner base, students, applications, payments, offers and visa filing on the institution portal.
• · Create and maintain a strong Agent base and network for DkIT in Indian market.
• Created a Market for Dundalk Institute of Technology in India with 10% more student conversion than the Target set for 2019Intake.
• Created and developed different successful marketing and Sales strategy to sell the programmes and the create a foothold for Dundalk Institute of Technology in India.

• Volunteer with Life Project for Youth
• Actively involved in designing the curriculum, content of English language, delivery of content, engaging High School volunteers and tutors and engaging regular private school infrastructure for the teaching underprivileged Youth of streets of Kolkata.
• Actively promoted the café run by the underprivileged Youth of LP4Y with engaging them with various school cafeterias and social functions to establish themselves as entrepreneur.
• Actively involved in writing CV of the youths of LP4Y and promoting them to get employment to sustain themselves in the city.
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Spoke with community organizations to boost outreach and highlight programs successes.
• Conferred with representatives of local governments to assess and meet community needs.

• Organise, train and create competitive teams for extracurricular activities.
• Liaise with Embassies in a concerted manner to organise and execute major events like Model United Nations with a capacity quotient of 200 students.
• CSR Implementation with International NGOs – Providing Planning/
• Execution/ Liaison/ Volunteering Support of students with NGO's like Calcutta
• Social Project, Hope Foundation and Tomorrow's Foundation – Life Project For Youth to organise and volunteer for various services for these organisations in terms of Curriculum planning, executing, providing them the School
• Infrastructure, volunteers and facilities for ICT/ English Language Classes and Business Studies to help them in micro financing and enabling the future growth of children from the lowest strata of society.
• Volunteering as Friend of Hope for Hope Foundation in fundraising,arranging funds for nutritional and educational requirements of children of Hope, conducting Life Skills sessions with the Children of hope as Happiness
• Coach. Reaching out to the womenfolk of SUNDERBANS with Health and Hygiene support.
• Branding/Marketing/PR – Managing the media and publicity for the school brand by way of newspaper publications , social media interactions , coordinating posts on twitter, Instagram and facebook.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Developed team communications and information for meetings. Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Freelance Content Writer and Curriculum Developer
• Freelance Lesson Plan developer and worksheets creator for Pearson Longman Grade 1, 2 And 3 Maths Series.
• Developed and Created Lessons for EVS Primary Grades.
• Developed and Created and Teacher Manual for Grades JKG and SKG English Maths and EVS.
• Created and Developed Skill based worksheets for Grades I to V Mathematics.

• Free Lance Content Writer and Curriculum Developer
• Developed and created Lesson plans and Teacher's Manual for grades 6 -8 Biology and Science.
• Also created and developed Remedial Lesson Plans for grades 6 -8 Biology and Science lesson plans.
• Managed competing deadlines with efficiency.
• Produced original, creative content for promotional advertisements and marketing materials.
• Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
• Reviewed and edited final copy for accuracy and oversaw all phases of production.
• Developed and Created Lesson plans and Teacher's Manual for Grades 1 -8 for English language
• Proof read and edited Teacher's Manual for grades 1 -8 for English language.

• English Language and Literature and History/ Civics to Classes Vth and VI, Biology to Classes VIII – X.
• Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
• Assessed student knowledge of English language and Biology and applied appropriate methods to address learning needs.
• Discussed important historical figures, dates and events which helped shape modern world.
• Planned and supervised out of classroom activities and trips.
• Kept abreast of technological advances in English Language and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
• Developed positive rapport with students of various and diverse backgrounds.
• Monitored student growth and academic process.
• Communicated with students in English to foster oral proficiency.
• Worked with other teachers for comprehensive approach to education. Helped students develop important learning skills and good study habits useful in trade school or college education.
• Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
• Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
• Developed communicative relationships with students and parents to support learning.
• Taught science courses using lab-based learning model to deepen subject mastery.
• Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
• Utilized organized, methodical, and technical approach to teaching concepts.

• Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff.
• Fostered student curiosity and interest in learning through hands-on activities and field trips.
• Taught all core subjects including math, science, technology and history. Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Designed daily lesson plans customized to student needs.
• Distributed and collected classroom materials such as worksheets, quizzes and tests.
• Monitored completed student material for evidence of cheating, plagiarism or other wrongdoing.
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
• Provided warm, supportive environment for developing academic, social and emotional growth.
• Maintained positive and professional classroom environment throughout school year.
• Developed positive rapport with students of various and diverse backgrounds.
• Assessed and improved lesson plans through implementation and experimentation.
• Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement.
• Included multicultural awareness in class discussions to meet state standards.
• Delivered audio-visual presentations on platforms such as PowerPoint, Prezi and Google Slides.
• Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
• Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
• Escalated consistent problematic behavior problems to school officials and senior staff.
• Developed learning objectives for each subject area to quantify learning and set benchmarks.
• Administered various reading tests and determined student reading levels based on assessment findings.
• Coached students on physical and emotional safety as part of health
• Curriculum.
• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students.
• Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.

Freelance Lesson Plan developer and worksheets creator for NEXT EDUCATION PVT. LTD Grade 1, 2 And 3 Maths Series.

• Headed a School of 500 plus strength and 35 Staff in an Army Cantonment in Bhopal with complete responsibility of day to day administration, curriculum development, teacher management, nurturing kids from different backgrounds ranging from Tier I cities to Villages.
• Was responsible for handling accounts of the school along with administration and recruitment.
• Conducted several workshops on teacher student relationship building. Responsible for School Real Estate Development and Est of Labs and Networks in the School Premises.
• Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
• Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
• Built productive relationships with parents of students facing difficult situations at school or at home.
• Mentored newly hired educators and provided encouragement and feedback.
• Communicated policies and procedures to students and parents regarding student behavior.
• Instructed small groups of teachers and students.
• Developed subject and grade leaders to advance oversight and improve instruction.
• Encouraged interdepartmental and cross-functional teams collaboration in development and support of student activities, programs and lessons. Established instructional practices driven by statistical performance data. Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
• Cultivated positive relationships between community members, school students and teachers.
• Trained teachers on effective teaching techniques, classroom
• Management strategies and behavior modification.
• Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities. Monitored student behavior and enforced discipline policies.
• Established instructional practices driven through statistical performance data.
• Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
• Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions. Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
• Administered standardized tests to evaluate student performance and progress.
• Coordinated yearly operations and staff budget, tracked expenses and documented actions.
• Led meetings to convey policy changes, gather information and assess employee thoughts.
• Defined and enforced student academic achievement standards in line with district goals and objectives.
• Researched and wrote proposals for educational grants.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements.
• Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources. Verified adherence to state, federal and private funding source requirements across programs and outcomes.

• Middle School Science Faculty teaching International students, Freelancing. Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning. Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Planned and implemented integrated Earth Science lessons to meet Common Core Curriculum Standards.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
• Planned and implemented integrated Earth Sciences lessons to meet national standards.
• Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Met with administrators and department team members to work on curriculum planning and assessment methods.

• Middle School Science Faculty teaching International students.
• NIRMAL BHARTIA SCHOOL DELHI Primary teacher, Class Teacher Class III, taught English, EVS and Math
• Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff.
• Fostered student curiosity and interest in learning through hands-on activities and field trips.
• Taught all core subjects including math, science, technology and history. Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Distributed and collected classroom materials such as worksheets, quizzes and tests.
• Monitored completed student material for evidence of cheating, plagiarism or other wrongdoing.
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
• Provided warm, supportive environment for developing academic, social and emotional growth.
• Met with parents to review Individualized Education Plans for at-risk students.
• Maintained positive and professional classroom environment throughout school year.
• Developed positive rapport with students of various and diverse backgrounds.
• Included multicultural awareness in class discussions to meet state standards.
• Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement.
• Assessed and improved lesson plans through implementation and experimentation.
• Delivered audio-visual presentations on platforms such as PowerPoint, Prezi and Google Slides.
• Escalated consistent problematic behavior problems to school officials and
• Senior staff.
• Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
• Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
• Administered various reading tests and determined student reading levels based on assessment findings.

• Created hands-on activities to demonstrate scientific principles and highlight various topics.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Kept laboratory environment neat, well-stocked and safe for students.
• Cultivated relationships with parents for complete support network. Worked with administrators on behavioral issues to support needs of all students.
• Led interesting and diverse group activities to engage students in course material.
• Kept classroom organized, clean, and safe for all students and visitors. Completed in-service and additional training to maintain professional growth.
• Worked in team-based environment with junior teachers, specialists and administrators to provide best education for students of all skill levels. Administered assessments and standardized tests to evaluate student progress.
• Provided student academic support outside class time to improve learning and performance.
• Demonstrated willingness to accept feedback and make corrections based on advice from peers, parents and principal.
• Communicated with students and parents regarding academic progress, assignments and behavior.
• Planned, prepared and taught lesson plans, giving students individual support.
• Demonstrated positive and effective classroom management skills. Assessed student comprehension through regular quizzes, tests and assignments.
• Encouraged student interest in Science, Technology, Engineering and Mathematics (STEM) and participation in middle and high school national science competitions.
• Offered clear and constructive student discipline, discouraging inappropriate behavior and bullying.
• Understood critical development years for adolescent minds and structured lessons to meet cognitive abilities.
• Coordinated and collaborated with other faculty members during lesson plan development.

• Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Established and communicated clear objectives for all educational activities.
• Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
• Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
• Explored and implemented innovative use of technology in language education.
• Taught science courses using lab-based learning model to deepen subject mastery.
• Assessed and improved lesson plans through implementation and experimentation.
• Utilized organized, methodical, and technical approach to teaching concepts.
• Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students.
• Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
• Developed materials for laboratory activities and course materials, including homework assignments and handouts to facilitate learning. Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
• Conferred with parents and administration about student progress. Developed positive rapport with students of various and diverse backgrounds.
• Instructed students using established principles and common equipment.
• Integrated new technologies into class instruction where appropriate. Organized laboratory activities for optimum learning, including preparing lectures, discussions and student experiments.
• Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
• Worked with other teachers for comprehensive approach to education. Escalated consistent problematic behavior problems to school officials and senior staff.

• Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
• Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
• Administered assessments and standardized tests to evaluate student progress.
• Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas.
• Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
• Provided one-on-one attention to students, while maintaining overall focus on entire group.
• Leveraged diverse learning strategies to prepare students for higher-level education requirements.
• Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
• Cultivated relationships with parents for complete support network. Assessed student comprehension through regular quizzes, tests and assignments.
• Developed and distributed study guides to reinforce lecture details and help students with test preparation.
• Prepared daily lesson plans for activities.
• Identified signs of emotional or developmental problems in students. Worked with administrators on behavioral issues to support needs of all students.
• Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
• Led interesting and diverse group activities to engage students in course material.