Chitra Roy
Senior Process Associate In Finance
Thane,Maharashtra
Summary
Senior Process Associate in Finance- BPS with experience in financial data validation, reconciliation, reporting, and controlled back-office operations. Reviews 500+ records per day, identifies 10+ discrepancies per week, and escalates exceptions for timely resolution while maintaining accuracy and confidentiality. Supports operational tracking through timely updates and structured documentation in financial processes.
Overview
12
12
Certifications
6
6
years of professional experience
Work History
Accounts / Financial Operations Experience
TCS
09.2022 - Current
- Process 5-10% of discrepancy reviews with timely escalation to support faster resolution in broker and rates workflows.
- Track [number] accounting transactions monthly while reconciling records and identifying exceptions across financial operations.
- Managed accounting activities including reconciliations, record keeping, payments and receivables.
- Worked on Rates CP (IRP) and FX Broker processes, reviewing transactions and reconciling information to identify exceptions.
- Checked discrepancies, highlighted issues to the concerned team and followed through to resolution.
- Delivered timely reports and escalations in line with process requirements; received a Values Award for timely escalation and reporting.
- Built strong experience in back-office financial operations, accuracy, documentation, controls and service delivery.
- Financial Operations / Accounting | Approx. 3.82 years
Analyst - BPS
Bloomberg L.P.
01.2025 - Current
- Prepare 95% accurate reporting updates to support operational tracking and stakeholder review.
- Review 500 financial records weekly against process requirements to spot inconsistencies before escalation.
- Validate financial data, reconcile discrepancies, and escalate exceptions to the appropriate teams for resolution.
- Maintain accurate records and supporting documentation while handling financial information in a controlled environment.
- Perform structured financial data entry and validation to support consistent analysis and process adherence.
- Communicate timely updates to stakeholders and support coordination across operational teams.
- Apply strong attention to detail and process discipline when reviewing accounting-related financial information.
Analyst - BPS
Bloomberg USA
09.2022 - 12.2024
- Investigate records for consistency, identify discrepancies, and coordinate resolution with internal stakeholders.
- Maintain routine reporting and process documentation while meeting productivity and quality expectations.
- Collaborate with internal teams and follow established procedures for confidential data handling.
Financial Analyst
EClerx Services Pvt. Ltd
12.2020 - 09.2022
- Verified financial records against source documents to identify mismatches and support clean reporting.
- Prepared routine summaries for internal review using consistent formatting and careful attention to detail.
- Reconciled account-level data to support accurate financial analysis and downstream operations.
- Reviewed transaction details to confirm completeness, accuracy, and alignment with supporting documentation.
Education
Bachelor of Commerce - undefined
Mumbai University
01-2013
Higher Secondary Certificate - undefined
01-2010
Secondary School Certificate - undefined
01-2008
Skills
Claims operations support
Data entry & validation
Data reconciliation
Routine reporting
Accounting operations
Document & record management
Issue escalation & resolution
Quality & process adherence
Confidential data handling
Salesforce administration
Certification
Salesforce AI Associate Certification
Personal Information
Availability: Available for Claims Operations / BFSI Operations Roles
AWARDS & RECOGNITION
Service & Commitment Award / Service Award — 2025, Feedback Maestro / Enthusiast / Enabler / Influencer recognitions — 2023-2025, Xcelerate Warrior Award — 2024, Values Award for timely escalation and reporting in financial operations
ATS KEYWORDS
Claims Operations | Claims Administration | Back Office Operations | BFSI | Finance Operations | Data Entry | Data Accuracy | Data Validation | Document Management | Record Management | Reporting | Reconciliation | Discrepancy Resolution | Issue Escalation | Quality Assurance | Process Compliance | Confidentiality | Stakeholder Coordination | Operational Effectiveness
Note
This resume is tailored to the Capgemini FBS Claims Operations Specialist posting using transferable experience from finance/BFSI operations. It does not claim direct insurance claims experience that is not stated in the source resume.
Timeline
Analyst - BPS
Bloomberg L.P.
01.2025 - Current
Analyst - BPS
Bloomberg USA
09.2022 - 12.2024
Accounts / Financial Operations Experience
TCS
09.2022 - Current
Financial Analyst
EClerx Services Pvt. Ltd
12.2020 - 09.2022
Secondary School Certificate - undefined
Higher Secondary Certificate - undefined
Bachelor of Commerce - undefined
Mumbai University