Chitra Mulky
Customer Service Executive
Vasai
Work Preference
Desired Job Title
Customer Service ExecutiveReceptionistWork Type
Full TimeLocation Preference
RemoteSalary Range
45000/yr - 200000/yrImportant To Me
Work-life balance4-day work weekPaid sick leaveWork from home optionCompany CultureSummary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Customer Service Executive
Epicentre
Bhayander
11.2023 - Current
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Receptionist
Narang's Academy
Vasai
03.2022 - 03.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
B.com (accounting And Finance) - Accounting And Finance
06.2020 - 08.2023
Skills
Planning and Coordination
Active Listening
Teamwork and Collaboration
Dependable and Responsible
MS Office
Timeline
Customer Service Executive - Epicentre
11.2023 - Current
Receptionist - Narang's Academy
03.2022 - 03.2023
St Gonsalo Garcia College of Arts And Commerce - B.com (accounting And Finance), Accounting And Finance
06.2020 - 08.2023