Chitrangi Modi
Karjan, Vadodara, GJ
Summary
Strategic finance professional with expertise in customer relationship management, digital loan processing, and compliance. Specializes in streamlining processes to enhance customer satisfaction and drive sales. Experienced in risk management and regulatory adherence, contributing to revenue growth and client retention.
Overview
7
7
years of professional experience
Work History
Finance Officer
IDFC Finance
Karjan, Vadodara
06.2025 - Current
- Digital loan processing & documentation: Managed end-to-end loan processing through mobile finance platforms, including KYC verification and approval tracking, which enhanced operational efficiency.
- Sales & Target Achievement: Consistently achieved monthly sales targets for mobile loans and financial products by identifying customer needs and offering tailored solutions, contributing to branch revenue growth.
- Cross-Selling Financial Products: Promoted additional banking services, such as insurance, credit cards, and savings accounts, through mobile finance interactions, enhancing overall product penetration.
- Compliance & Risk Management: Ensured strict adherence to RBI guidelines and IDFC First Bank policies in mobile finance operations, minimizing risk, and maintaining regulatory compliance.
- Customer relationship management: Fostered strong client relationships by assisting with mobile loan applications and repayment schedules, contributing to high customer satisfaction and retention.
- Team Collaboration and Training Support: Collaborated with branch staff and mobile finance teams to streamline processes, and supported training initiatives for new employees on mobile loan systems and customer handling.
Finance Officer
Capital Plus
Karjan, Vadodara, Gujarat
06.2023 - 06.2025
- Credit Assessment & Risk Control: Conducted credit evaluations and verified customer information to minimize default risk while ensuring compliance with company policies and financial regulations.
- Loan Origination & Customer Support: Guided customers in applying for personal and business loans through mobile finance platforms, facilitating documentation and eligibility checks for efficient onboarding.
- Sales & Target Fulfillment: Achieved and exceeded monthly loan disbursement targets by effectively promoting Capital Plus financial products, contributing to consistent revenue growth.
- Process Efficiency & Digital Operations: Streamlined mobile loan processing by leveraging digital tools, reducing turnaround time, and enhancing customer satisfaction with faster approvals.
Finance Administrator
Malav Corporation
Karjan, Vadodara, Gujarat
10.2018 - 05.2023
- Managed day-to-day operations, including loan applications, documentation, and mobile finance transactions, ensuring accuracy and efficiency in service delivery.
- Supported customers in mobile sales and finance services, fostering long-term relationships and contributing to revenue growth.
- Advanced from new entrant to trusted senior team member, mentoring junior staff and contributing to achievement of branch targets.
Education
Bachelor of Computer Applications -
Baba Saheb Ambedkar Open University
Godhra, Gujarat02-2016
High School Diploma -
Sigma University
Vadodara, Gujarat06-2012
Skills
- Digital loan processing
- Customer relationship management
- Credit assessment
- Compliance adherence
- Risk management
- Loan origination
Languages
Gujarati
Native
Native
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Finance Officer
IDFC Finance
06.2025 - Current
Finance Officer
Capital Plus
06.2023 - 06.2025
Finance Administrator
Malav Corporation
10.2018 - 05.2023
Bachelor of Computer Applications -
Baba Saheb Ambedkar Open University
High School Diploma -
Sigma University