CHRIS DOS REIS
Siolim,Goa
Summary
Customer relationship professional with over 4 years in hospitality and operations. Skilled in building client relationships, addressing customer needs, and identifying upselling opportunities. Effective communicator and negotiator dedicated to driving business growth and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Guest Relations Manager
The Blue Kite
Goa
04.2026 - Current
- Managed premium client relationships and delivered exceptional customer experiences.
- Resolved complex customer issues, improving retention and satisfaction.
- Implemented service improvements based on customer feedback, elevating overall guest satisfaction.
- Identified upselling opportunities, enhancing revenue potential.
- Coordinated cross-functional teams, ensuring seamless service delivery.
Guest Relations Executive
The Blue Kite
Goa
08.2024 - 03.2026
- Built strong client relationships through proactive communication.
- Streamlined reservations and customer enquiries to enhance service responsiveness.
- Advised customers on accommodation options tailored to their preferences.
- Ensured accuracy of customer records while facilitating daily operational support.
Client Management
Colmeia Design
Goa
04.2024 - 06.2024
- Coordinated client communications and project timelines to ensure alignment on deliverables.
- Enhanced client relationships through consistent updates and engagement.
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated project timelines and ensured timely delivery of design services.
- Conducted regular meetings to assess client needs and gather feedback on services.
Administrator
Desert Group
Dubai
05.2023 - 01.2024
- Managed documentation and business administration to ensure compliance and streamlined processes.
- Supported customer-facing teams and internal operations to enhance collaboration and service delivery.
- Managed daily administrative tasks to support operational efficiency.
- Coordinated scheduling and meetings for team members and stakeholders.
- Maintained accurate records and files for compliance and reporting.
Reservations Executive
The Blue Kite
11.2021 - 05.2023
- Managed high-volume reservations and customer enquiries, ensuring customer satisfaction and efficient service delivery.
- Processed payments accurately while collaborating with operations to streamline booking procedures.
- Developed strategic plans to enhance organizational growth and operational efficiency.
- Collaborated with cross-functional teams to drive project execution and alignment.
- Analyzed market trends to inform decision-making and business strategy adjustments.
Operations
Vianaar Homes Pvt. Ltd.
09.2021 - 11.2021
- Facilitated efficient operational workflows in service delivery.
Education
Bachelor of Commerce (B.Com) -
St. Xavier's College
Mapusa, GoaCommerce
Our Own English High School
Sharjah, UAESkills
- Customer Relationship Management (CRM)
- Sales and Business Development
- Lead Generation
- Client Retention
- Account Management
- Upselling & Cross-selling
- Objection Handling
- Negotiation
- Conflict resolution
- Communication
- MS Office
Languages
English, Hindi
Accomplishments
Highest Rating Award (2025–2026), The Blue Kite, for consistently delivering outstanding customer satisfaction.
Timeline
Guest Relations Manager
The Blue Kite
04.2026 - Current
Guest Relations Executive
The Blue Kite
08.2024 - 03.2026
Client Management
Colmeia Design
04.2024 - 06.2024
Administrator
Desert Group
05.2023 - 01.2024
Reservations Executive
The Blue Kite
11.2021 - 05.2023
Operations
Vianaar Homes Pvt. Ltd.
09.2021 - 11.2021
Bachelor of Commerce (B.Com) -
St. Xavier's College
Commerce
Our Own English High School