NIRMAL JOHNEY
Customer Relation Manager
KOTTAYAM,KERALA,KL
Summary
Dynamic professional with extensive experience at Nippon Motor Corporation, specializing in guest relations and communication strategies. Proven ability in proactive problem-solving and relationship building, resulting in enhanced customer satisfaction and public image. Expertise in CRM systems and team development, with a strong track record of implementing effective customer service policies. Achieved significant improvements in customer satisfaction rates through strategic initiatives and effective leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager Guest Relations
Nippon Motor Corporation Private Limited
Kottayam
06.2022 - Current
- Addressed guest complaints swiftly and professionally to enhance satisfaction.
- Resolved escalated issues, ensuring optimal experiences for guests.
- Conducted follow-ups with guests to confirm fulfillment of requests.
- Managed communication strategies, enhancing public image through press releases and speeches.
- Coordinated with media and stakeholders to build positive relationships.
- Reviewed marketing materials to ensure alignment with organizational goals.
- Oversaw public events and inquiries to maintain effective engagement.
Assistant Accountant
John Joseph & Co. Chartered Accountants
Kottayam
01.2020 - 01.2022
- Reconciling invoices and identifying discrepancies.
- Enter financial transactions into spreadsheets.
- Issues invoices to customers and external partners.
- Assist with day-to-day operations of the Finance department, including filing, report generation, budget review, etc.
- Assisting with internal and external audits.
Education
MBA - Hospitality Management
Alagappa University
Karaikudi08-2024
Bachelor of Commerce -
MG University
Kottayam01.2019
Skills
- Management and leadership skills
- Customer service
- Communication and interpersonal skills
- Proactive problem-solving
- Critical thinking
- Relationship building
- Staff development
- Decision-making
- Customer relationship management (CRM)
- Team building
- Problem-solving
References
Nirmal Johney, Head Guest Relations Manager, +91 8593867046, nirmaljohney10@gmail.com
Languages
- English
- Malayalam
- Tamil
Personal Information
Date of Birth: 10/06/96
Certification
Guest Relations Essential Training Program at TKM
Languages
English
First Language
Malayalam
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Timeline
Assistant Manager Guest Relations
Nippon Motor Corporation Private Limited
06.2022 - Current
Assistant Accountant
John Joseph & Co. Chartered Accountants
01.2020 - 01.2022
MBA - Hospitality Management
Alagappa University
Bachelor of Commerce -
MG University