Christina Cisneros
Indianapolis,IN
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Manager
Liberty Military Housing
Twentynine Palms, CA
09.2024 - Current
- Direct oversight of multi-site residential operations totaling 956 homes, ensuring achievement of occupancy, financial, operational, and resident satisfaction goals.
- Manage daily operations, budgeting, expense control, payroll approvals, reporting, compliance, staffing, and customer service initiatives across multiple properties.
- Conduct regular site inspections and operational reviews to identify opportunities for improved efficiency, enhanced resident experience, increased occupancy, and cost reduction.
- Lead capital improvement and renovation projects from planning through completion, including budgeting, scheduling, vendor coordination, inspections, and quality assurance.
- Collaborate with senior leadership and asset management teams to develop annual operating budgets, evaluate property performance, forecast expenses, and implement strategic operational plans.
- Prepare and analyze monthly financial reporting packages, occupancy trends, collections reports, staffing performance metrics, and operational audits.
- Oversee payroll administration, bonus approvals, staffing schedules, and labor management while maintaining operational efficiency and service standards.
- Ensure compliance with company policies, OSHA safety standards, Fair Housing regulations, and all federal, state, and local requirements.
- Respond to and manage emergency situations, resident concerns, escalations, property incidents, and operational challenges with professionalism and urgency.
- Build strong relationships with residents, vendors, leadership teams, and external partners to maintain high levels of customer satisfaction and operational success.
- Lead, coach, mentor, and develop onsite management and maintenance teams through performance management, training, onboarding, and continuous professional development.
- Participate in recruiting, interviewing, hiring, and retention efforts while fostering a positive, team-oriented workplace culture focused on accountability and guest/resident satisfaction.
- Manage administrative operations utilizing systems including Yardi, Dayforce,Workday, Payscan, and Microsoft Office Suite.
- Recognized for strong leadership, operational organization, customer service excellence, conflict resolution, and the ability to lead high-performing teams in fast-paced environments.
District Manager
Lincoln Military Housing
Twentynine Palms, CA
08.2020 - 09.2024
- Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
- Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.
- Ensure all employees comply with company policies and procedures, and complete required training on-line, instructor-lead in a timely manner.
- Responsible for overseeing, reviewing and monitoring all district accounting and financial matters to include processing of A/P, A/R, delinquencies, process PAF’s, budget approvals, collections, invoicing.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Oversee all Capital Expenditure projects for the community monitor and approvals, letters, tracking, scheduling, and inspections.
- Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.
- Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
- Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH’s quality standards.
- Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.
- Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.
- Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Work in conjunction with district staff/community services team to develop and/or implement resident retention programs
- Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.
Assistant District Manager
LINCOLN MILITARY HOUSING
San Diego
06.2014 - 08.2020
- Successfully handle all daily aspects of accounting and financial reporting including account payable/receivables
- Compose detailed reports for District Manager, Regional Property Manager, Regional Vice President, and Accounting Department including, but not limited to, Delinquency Report, Write-Off Report, Accounting Month End, Monthly Deposit Log & Bank Reconciliation
- Process Monthly Invoices
- Train, coach and supervision of office staff
- Maintain and monitor invoice statements to assure all have been paid
- Process refunds for over payments
- Assure Collections are performed in accordance with company policy
- Coordinate resident transfer
- Resolve resident issues
- Monthly financial accounting reports and explanation of budget variances
- Create and receive purchase orders
- Communicate with vendors regarding billing inquires
- Monitor and guide Customer Service Representative of daily operations and resident resolution
- Compile Market Survey
- Resident communication for upcoming property improvements
- Monthly Property Inspection for curb appeal and any potential hazards
Service Manager
LINCOLN MILITARY HOUSING
San Diego
03.2011 - 06.2014
- Coordinate service request with vendors and residents
- Work closely with maintenance team to turn homes and complete daily service request
- Assure residents satisfaction with performance of maintenance
- Monitor Key Track System
- Perform weekly move in and move out inspection
- Alert District Manager about pending work not completed within allowed time
- Coordinate and monitor the process of a vacate home
Customer Service Representative
LINCOLN MILITARY HOUSING
San Diego
12.2009 - 03.2011
- Complete and renewal of Lease Paperwork
- Explain Lease process and guidelines
- Data Entry of all resident encounters
- Inspection of home for incoming residents
- Assist with resident questions and concerns
- Process of rent collection checks
- Point of contact for all resident
- Work closely with Housing Department
Call Center Representative
LINCOLN MILITARY HOUSING
San Diego
07.2007 - 12.2009
- Receive all incoming calls after hours
- Enter all maintenance request for 36,000 homes nation wide
- Contact property/on call technician for all emergencies
- Conduct follow up calls to assure residents satisfaction
- Monitor and update site profiles for all Districts
Education
Certificate -
Institute of Real Estate Management
San Diego, CA06-2026
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2005
Skills
- Excel
- Yardi
- Supervising experience
- Recruiting
- Bookkeeping
- Performance management
- Operations management
- Customer satisfaction improvement
- Multi-Site Property Oversight
- Performance Management, and Coaching
- Budget Management
- Financial Reporting
- Capital Expense (CapEx) Oversight
- Vendor Management
- Purchase Orders
- Invoice Auditing, and Accounts Payable/Receivable Management
- Resident Relations
- Resident Retention, and Community Engagement
- Lease Administration
- Marketing Initiatives, and Move-In/Move-Out Coordination
- Environmental Compliance
- Fair Housing Compliance
- OSHA Regulations, and Risk Management
- Property Inspections
- Operational Audits
- Safety Compliance
- Quality Assurance, and Maintenance Coordination
- Process Improvement
- Workflow Optimization, and Operational Efficiency
- Delinquency Management
- Strong Written & Verbal Communication
- Time Management, and Leadership in Fast-Paced Environments
- Proficient in Yardi Property Management Software, MIQ and Payscan
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
- Accredited Residential Manager, ARM-April 2017 to Present
Timeline
Area Manager
Liberty Military Housing
09.2024 - Current
District Manager
Lincoln Military Housing
08.2020 - 09.2024
Assistant District Manager
LINCOLN MILITARY HOUSING
06.2014 - 08.2020
Service Manager
LINCOLN MILITARY HOUSING
03.2011 - 06.2014
Customer Service Representative
LINCOLN MILITARY HOUSING
12.2009 - 03.2011
Call Center Representative
LINCOLN MILITARY HOUSING
07.2007 - 12.2009
Certificate -
Institute of Real Estate Management
High School Diploma -
Santa Ana High School
Additional Information
- Property Environmental Steward Award for zero violation (2023, 2024,& 2025)
- Property of the Year ( 2024 & 2025)
- Safety Award (2025)
- Service Manager of the Year for the region and company (2020)