Christo Francis

• Handling operations and analysis for banking by creating processes at the CX level.
• Performing in-depth analysis on CX quality and providing the best resolution through easy processes.
• Building Excel workbooks detailing extensive analysis of issue volumes, categorized by level and type.
• Creating processes to reduce repeat issues and improve overall customer experience.

Professional Experience
Product Support Executive – Friends Pathology
Provided technical and operational support for medical equipment used in diagnostic and laboratory settings. Responsible for troubleshooting, resolving equipment issues, and ensuring uninterrupted functionality of medical devices. Collaborated with healthcare professionals to deliver timely solutions and maintain high standards of medical service efficiency.

Freelance Data Scientist – Unscripted (Startup Company)
Worked as a freelance Data Scientist for Unscripted, contributing to multiple end-to-end data-driven projects. Responsibilities included data cleaning, exploratory data analysis (EDA), model building, and visualization for business insights. Successfully completed projects such as:

• Customer Behavior Prediction: Built a machine learning model to analyze user activity and predict purchase likelihood with 85% accuracy.
• Sales Forecasting Model: Developed a time-series forecasting solution to project future sales trends and optimize inventory planning.
• Sentiment Analysis on Product Reviews: Implemented NLP-based sentiment analysis to identify customer satisfaction patterns and assist in product improvement decisions.