Gaming, Travelling, Blog writing or journaling, Learning new digital tools, Volunteering / community service, Reading books
Harsh Jain
Amravati
Summary
- Dedicated customer service professional with 1 year of experience managing customer interactions through calls, chats, and emails, ensuring timely resolution and high satisfaction levels.
- Strong ability to understand customer issues, gather accurate feedback, and coordinate effectively with relevant departments to deliver smooth and efficient service.
- Proficient in MS Office, Excel, Tally, Google Docs, CRM tools, and other digital platforms, enabling efficient documentation, reporting, and workflow management.
- B.Com graduate with a solid foundation in accounting principles, financial awareness, and basic banking-related concepts.
- Recognized for clear communication, active listening, and a professional attitude while dealing with customers from diverse backgrounds.
- A fast learner with the ability to adapt quickly to new tools, systems, and processes, contributing to improved team productivity and customer experience.
- Strong team player with excellent problem-solving skills, attention to detail, and commitment to maintaining accuracy in all tasks.
- Seeking a growth-oriented role in the banking sector where I can utilize my service experience, technical skills, and customer-focused mindset to support branch operations and enhance customer satisfaction.
Overview
1
1
year of professional experience
3
3
Languages
Work History
CS Executive
Athena BPO
11.2021 - 10.2022
- Blend in process need contact the cx via chat phone or email take there feedback and forward that to the right team and department for resolution
Education
B.Com -
Yashwantrao Chavan Maharashtra Open University (YCMOU)
Amravati, India 04.2001 -
No Degree - Preparatory Examination
Yashwantrao Chavan Maharashtra Open University
Amravati 04.2001 -
Skills
Operations management
Risk management
Customer-oriented
Analytical skills
Financial management
Account management
Communication skills
Administrative skills
Team player
Customer relations
Team leadership
Interests
Timeline
CS Executive
Athena BPO
11.2021 - 10.2022
B.Com -
Yashwantrao Chavan Maharashtra Open University (YCMOU)
04.2001 -
No Degree - Preparatory Examination
Yashwantrao Chavan Maharashtra Open University
04.2001 -