Microsoft Dynamics AX
Christo Joseph
Operations Associate
Toronto,Ontario
Summary
Aspiring operations management professional with three years of industrial experience seeking opportunities to expand my learnings, knowledge, and skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Operations Associate Intern
Pumpkinkart
Toronto, ON
09.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Onboarded new temps by entering employee information into systems.
Event Staff Member
CNE
Toronto, ON
08.2022 - 09.2022
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Provided general cleaning of venue spaces before, during and after events.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Welcomed guests and directed each person to desired party, room or activity.
Warehouse Associate
MSHZ Inc
Toronto, ON
01.2022 - 04.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Performed inventory counts and stocked merchandise.
OPERATIONS TEAM LEADER
Amazon DSP
, IN
09.2020 - 08.2021
- Was primarily responsible for smoothly running station operations(shipping, receiving, sorting)
- Delivered Training and development for associates
- Prepared daily operations performance analysis reports
- Technical Expertise - YMS, COMP, Performance Analysis using Excel
- Produced detailed reports outlining performance against benchmarks.
- Sat on new hire interviewing panel and made recommendations.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
F&B CONTROLLER EXECUTIVE
Tablez Food Company Private
Cochin, IN
12.2018 - 09.2020
- Monitored daily store operations and ensured the completion of day-end procedures (40 plus stores Pan India)
- Analyzed the stock movement in terms of Purchase, Transfer order, Sales order and Production order
- Trained new team members on company procedures, customer service and issue resolution.
- Recipe/BOM cross-checking, pricing, and forecasting
- Prepared the weekly and monthly F&B reports
- Delivered the Store team training and store auditing
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Technical Expertise - Microsoft Dynamics AX 2012, Microsoft Office, Tableau (CRM), POS Systems
Education
Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
Toronto, ON 05.2022 - 09.2022
Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON 09.2021 - 04.2022
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Delhi, India 01.2015 - 06.2020
Skills
Procurement and Pricingundefined
Software
Microsoft Office Suite
POS Systems
Certification
Customer Analytics
Timeline
Operations Associate Intern
Pumpkinkart
09.2022 - Current
Event Staff Member
CNE
08.2022 - 09.2022
Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
05.2022 - 09.2022
SmartServ Ontario
03-2022
Warehouse Associate
MSHZ Inc
01.2022 - 04.2022
Hotel Industry Analytics
01-2022
Operations Management
12-2021
First Aid and CPR
12-2021
Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
09.2021 - 04.2022
Customer Analytics
12-2020
OPERATIONS TEAM LEADER
Amazon DSP
09.2020 - 08.2021
Data Analytics and Visualization
05-2020
F&B CONTROLLER EXECUTIVE
Tablez Food Company Private
12.2018 - 09.2020
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
01.2015 - 06.2020
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