Christopher Anthony
Pune
Summary
A strong professional with 13+ years of experience in the service industry and an expert in the Insurance Domain. Worked with UK, US and Australian geography clients.
Have extensive domain knowledge in Property & Casualty insurance.
Specialized in claims handling, claim administration, settlements & subrogation claims.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Team Manager
Gallagher Center of Excellence
Pune
07.2021 - Current
- Have managed Auto & Liability insurance claims, dealing with end-to-end repair cycle, and pursuing subrogation on liability claims. (UK Geography)
- Currently managing the Payments teams, which deals with Workers' Comp and Property liability insurance claims. Document review, investigation and validation of services rendered by vendors and claimants and processing payments on valid claims (US Geography)
- Identified areas for improvement based on analysis of SLA and TAT performance data.
- Identified opportunities for cost savings through process optimization and automation initiatives.
- Certified as an ISMS Internal Auditor, 27000:2022 standard.
- Have been engaged in conducting internal audits for multiple departments. Have also conducted Global ISMS audits in Q3 2024.
- Provided guidance to team members regarding their responsibilities and tasks.
Assistant Manager Operations
WNS Global Services
Pune
03.2014 - 06.2021
- Experience in handling Auto and Commercial Motor liability insurance claims.
- Used to deal with claim administration tasks in managing auto repairs for insured and pursuing subrogation from the Third parties.
- Managed a team of 20 to 25 FTEs across different streams of business.
- Successfully completed Kaizen certification for process improvement by reducing average days for faster recoveries.
Process Executive
Infosys BPO
Pune
05.2011 - 02.2013
- Worked as Technical Support executive
- Providing chat and voice support assistance to the customers for Internet and phone related issues
- Follow up on customer complaints and feedback
- CSAT scores were one of the major KRAs to evaluate performance.
Education
Bachelor in Commerce - Marketing Management
Savitribai Phule University
Pune04.2011
Skills
- MS Office Applications
- Team Management & Influencing
- Analytical Skills
- Operations Management
- Claims Processing
- Compliance Management
- Efficiency Improvement
- Lean Six Sigma
- Coaching and Mentoring
Certification
- London Market (LM1) Insurance Essentials
- AIC Designation with specialization in AIC 303 Liability insurance
- ISMS Internal Auditor 27000:2022
Website
https://christy2390.wordpress.com/
Personal Information
- Place of Birth: Pune
- Date of Birth: 02/09/90
- Gender: Male
- Nationality: Indian
Hobbies and Interests
Blog Writing
Accomplishments
- Pinnacle Award in year 2021
- Second runner-up for Best Project Award - 2022
- Second runner-up for Value Stream Mapping - 2023
Timeline
Operations Team Manager
Gallagher Center of Excellence
07.2021 - Current
Assistant Manager Operations
WNS Global Services
03.2014 - 06.2021
Process Executive
Infosys BPO
05.2011 - 02.2013
Bachelor in Commerce - Marketing Management
Savitribai Phule University
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