CHRISTY BIJU
Al Nahda, Sharjah
Summary
I am a resourceful customer relationship executive with a proven success record in coordinating operations across various departments. My expertise lies in streamlining processes to enhance organizational efficiency, and reduce costs. I am an effective leader and problem-solver, dedicated to driving productivity and ensuring the development of staff.
Overview
4
4
years of professional experience
Work History
Customer Relationship Officer
SYNERGY UNITED GENERAL TRADING
01.2022 - Current
- Company Overview: Synergy United General Trading & Contracting Co. W.L.L engages in diverse business activities, led by a seasoned management team and technocrats in relevant fields.
Operation Manager
Logon Global Solutions
Kochi
11.2023 - 12.2024
- Formulated and executed operational policies aligning with organizational goals.
- Streamlined processes to boost productivity, reduce costs, and improve quality.
- Mentored staff to promote professional development and enhance overall performance.
Customer Relationship Officer
Eben Telecom
Kochi
01.2022 - 10.2023
- Boosted client satisfaction through specialized customer service solutions.
- Cultivated and maintained profitable relationships with key customers.
- Ensured service excellence by overseeing team interactions with clients.
- Resolved customer complaints promptly to enhance loyalty and retention.
- Collaborated with organizational managers to develop strategic plans.
Education
B.Tech - Electronics & Communication
SHM College of Engineering
Kadakkal, Kerala, India01.2020
Higher Secondary -
P.S.V.P.M.H.S.S
Pathanamthitta, Kerala, India01.2015
Secondary -
Mount Bethany Public School
Pathanamthitta, Kerala, India01.2013
Skills
- Customer service
- Microsoft PowerPoint proficiency
- Client engagement strategies
- Feedback collection techniques
- Schedule management
- Customer service and support
- Relationship management
Languages
English - Proficient, Hindi - Advanced, Malayalam - Native
Awards
Best Performer Award: Best Performer Award for Verification Topper
Best Performer Award: Best Performer Award for Connect Topper
STRENGTHS
Key skills: analytical thinking, communication, leadership, problem-solving
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Timeline
Operation Manager
Logon Global Solutions
11.2023 - 12.2024
Customer Relationship Officer
SYNERGY UNITED GENERAL TRADING
01.2022 - Current
Customer Relationship Officer
Eben Telecom
01.2022 - 10.2023
B.Tech - Electronics & Communication
SHM College of Engineering
Higher Secondary -
P.S.V.P.M.H.S.S
Secondary -
Mount Bethany Public School
Similar Profiles
JITHIN GEORGEJITHIN GEORGE
Service engineer at Synergy United General Trading & Contracting Co.Service engineer at Synergy United General Trading & Contracting Co.
Mary Katherine MarafieMary Katherine Marafie
Operation Manager at United Time General Trading & Contracting Co.Operation Manager at United Time General Trading & Contracting Co.
Ahmed AhmedAhmed Ahmed
Sales Supervisor at United General Trading CompanySales Supervisor at United General Trading Company
Jamila AliJamila Ali
Chief Financial Analyst at Road & Transportation AuthorityChief Financial Analyst at Road & Transportation Authority
VEVHERLY GADORVEVHERLY GADOR
Admin Secretary/ Admin Manager at Trend Industries FZCAdmin Secretary/ Admin Manager at Trend Industries FZC