Hi, I’m
Christy George
Pathanamthitta,KL
Summary
Trustworthy Senior Manager with extensive experience at Kerala Gramin Bank, excelling in operations management and strategic planning. Proven track record in driving revenue growth and fostering strong client relationships, consistently exceeding performance targets.
Overview
11
years of professional experience
Work History
Kerala Gramin Bank
Senior Manager
04.2023 - Current
Job overview
- Headed the loan cell of our bank providing strong leadership and implementing operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- We were able to achieve our targets and sanction high value advances swiftly, by continuous learning and timely project deliveries.
- Consistently met or exceeded annual performance targets set by senior leadership.
Kerala Gramin Bank
Branch Manager
08.2017 - 03.2023
Job overview
- Succesfully headed three branches of our bank by continuously monitoring branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Maintained friendly and professional customer interactions.
Kerala Gramin Bank
Assistant Manager
03.2014 - 08.2017
Job overview
- Assisted and supported branch Manager in smooth functioning of branch.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Amaljyothi College of EngineeringKerala
Bachelor of Technology
Skills
- Troubleshooting and problem resolution
- Strategic planning
- Operations management
- Operations planning
- Cross-functional team coordination
- Documentation and reporting
Timeline
Senior Manager
Kerala Gramin Bank
04.2023 - Current
Branch Manager
Kerala Gramin Bank
08.2017 - 03.2023
Assistant Manager
Kerala Gramin Bank
03.2014 - 08.2017
Amaljyothi College of Engineering
Bachelor of Technology
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