CHRISTY THOMAS
MAVELIKARA
Summary
Dynamic professional with a proven track record at GM Modular Private Limited, specializing in customer relationship management and problem-solving. Expertise in Salesforce and effective communication has consistently driven customer satisfaction and sales growth. Demonstrated ability to collaborate with diverse teams to achieve ambitious goals while delivering exceptional service. Aiming to further enhance client relationships and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
SHOWROOM EXECUTIVE
GM MODULAR PRIVATE LIMITED
COCHIN
06.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service..
- Assisted customers in selecting items that best suited their needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided feedback from customers regarding product quality or service issues.
- Followed up with customers on their purchases to ensure satisfaction.
- Ensured the showroom was kept neat and organized at all times.
System Administrator
ABC EMPORIO LLP
Ernakulam
09.2021 - 04.2022
- Delivered reliable support for all server-class systems
- Support with SAP implementation works
- Display updating and purchase entry
- Coordinate with Sales, Delivery, Purchase, Warehouse and Billing department
- Provided well-rounded IT support, resolving software, hardware and network issues swiftly and effectively
Sales Consultant
ABC Emporio LLP
Ernakulam
06.2017 - 08.2021
- Liaised with customers to determine needs and provide recommendations.
- Prepared quotes with accurate, competitive pricing to drive conversion.
- Cold calling
- Demonstrated products to show potential buyers the benefits and advantages, and encourage purchases.
- Secured new clients through targeted prospecting and networking.
- Shared comprehensive brand and product knowledge to maximize sales.
- I remained calm, stayed professional, and provided exceptional service on all calls, even when interacting with difficult individuals.
- Secured payments by following up with customers, which disregarded the promise to pay.
Collection Officer
Effic Business Services PVT.LTD
Ernakulam
01.2017 - 05.2017
- Prioritized accounts based on total amount owed and credit bureau reports
- Located debtors by utilizing skip tracking and other strategies
- Gathered required information from customers for settlement reviews and followed up on management determined results
IT Recruiter
THIRDWAVE HR CONSULTANCY
Ernakulam
05.2015 - 01.2016
- Sourced candidates through social media platforms, validating suitability for available positions
- Negotiated contract details, maintaining confidentiality and impartiality throughout
- Used outstanding communication and networking abilities to develop and maintain key industry partnerships
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions
- Carried out thorough market research, remaining ahead of industry trends and demands
Education
M.B.A - Marketing
Annamalai University
true04.2025
B.Tech - Information Technology
Sun College of Engineering and Technology
Nagercoil, Chennai12.2015
10th/SSLC -
G.G.H.S School
MVK12.2011
Skills
- Salesforce
- SAP
- MS Office
- Customer relationship management
- Effective communication
- Sales reporting
- Teamwork
- Cold calling
- Sales process
- Self motivation
- Customer relations
- Product and service sales
- Problem-solving
Hobbies and Interests
- Traveling
- Socializing
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
SHOWROOM EXECUTIVE
GM MODULAR PRIVATE LIMITED
06.2023 - Current
System Administrator
ABC EMPORIO LLP
09.2021 - 04.2022
Sales Consultant
ABC Emporio LLP
06.2017 - 08.2021
Collection Officer
Effic Business Services PVT.LTD
01.2017 - 05.2017
IT Recruiter
THIRDWAVE HR CONSULTANCY
05.2015 - 01.2016
M.B.A - Marketing
Annamalai University
B.Tech - Information Technology
Sun College of Engineering and Technology
10th/SSLC -
G.G.H.S School