CH SATYAKAM NANDA
HYD
Summary
- A seasoned professional with 16+ Years of experience in driving organizational change and transformation initiatives within diverse industries.
- Proficient in developing engagement models tailored to meet varied client needs, crafting innovative solution designs, and spearheading end-to-end transformation programs. Demonstrated success in delivering substantial business impact and achieving operational efficiencies through strategic project management. A results-oriented leader with a proven track record of exceeding expectations and maximizing ROI.
- Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Director Transition & Transformations
INFINX
HYDERABAD
12.2022 - Current
- Delivered over $2 million in business impact, translating to the equivalent of 7 full-time employee benefits, through targeted and results-oriented Transformation projects
- Currently spearheading the Project Management of an End-to-End Transformation program covering approximately 400 FTEs, with a focus on achieving target percentages and ensuring comprehensive coverage across all aspects of the program.
- Participated actively in decision making processes at a high level within the organization.
- Identified opportunities for improvement in processes, procedures, systems and services.
- Developed strategies to align program or project scope with objectives.
- Created effective communication channels between different departments in order to facilitate collaboration.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
Senior Manager
TCS
02.2020 - 12.2022
- Led transition of 97+ FTE for a Global client for O2C, spread across APAC.EMEA, NAM MEA Region
- The entire transition has been handled virtually
- Including Contracts Amendments, Billing, Cash Application, Collection, and Credit Control
- Was instrumental in driving the Best in Standard Transition VOC Score of 97% across APAC / EMEA / NAM / MEA Region
- Identified a Transformation roadmap for the client, including 15 Projects, 40+ Point Automation and 6 RPA BOT implementation, with a potential productivity benefit of 10 FTEs
- LED to improve Collection efficiency by being in BVA of $30 M and reducing the Aged debt >90 days from 45% in Dec 2020 to 35% in Dec 2021
- Partnered and Lead the SOP reduction of 31% from 175 to 120 post Go Live, through Design Thinking / Standardization Workshops.
Manager
United Health Group
HYDERABAD
09.2017 - 02.2020
- Manage service delivery for Quote to Cash domain covering Billing and Cash applications processes with an overall team size of 50+ FTEs
- Leading call with customers on a regular basis to discuss operational issues, CTQ DELIVERY, SLA, KPI & future goals/objectives
- Drove a Green Belt Project on reduction of unapplied cash, worth $1.3BN for the business, through Robust Knowledge management plan within the team, Remit management strategy and process improvement leading to reduction of UC to ~$40 MM
- Instrumental in driving process improvement initiatives (11 Leans and 40+ BI implemented resulting in Cost savings of $85k) filed by the team by any of the process resulting in customer delight
- Strategy planned to clear a cash backlog from $ 230 M in Jan’19 to $ 19 M in Dec'20 by planning day to day production numbers & maintaining accuracy.
Manager
Genpact
HYDERABAD
08.2014 - 09.2017
- Transitioned UK F&A KT from client's site in UK to Genpact offshore site
- Manage service delivery for F&A domain, OTC, operational from India which manages end to end of Order Management, Billing, Cash Application, Collection
- Leading call with customers on a regular basis to discuss operational issues, CTQ delivery, SLA, KPI & future goals/objectives
- Guiding the talent identification and development processes for a group or function
- Working across functions with peers in other groups to ensure collaboration for shared goals
- Interacting with senior management for reporting
- Working with senior management and other peers for strategy development and execution planning
- Communicating financial and goal results and key performance indicators to direct reports.
Asst Manager/ Management Trainee
Genpact
HYDERABAD
04.2011 - 07.2014
- Credit Review operations/collections: The purpose of this report is to give an overview of Credit services which includes details of Number of order released, Unallocated cash, collection of past dues
- Credit Sanctioning - Releasing Orders at credit Sanction by checking the credit limits, payment terms and the overdue of the customer and Credit Limit Updates
- Cash Allocations – Allocation of Daily Cash received from Customers to respective invoices and taking into consideration like foreign currency conversion into base currency £
- New Account Setup – Setting up New customer Accounts in System which would have Ship to and Sold to accounts.
Senior Analyst
Genpact
04.2007 - 03.2011
- Fund Management (multiple currencies) for ML’s various Legal entities to avoid idle cash and optimize cash utilization
- Ensure timely and accurate funding of reputed Bank Accounts
- Timely funding Is processed to borrow currencies from Treasury.
Education
MBA -
Western International University
01.2006
Graduation B. Com -
Utkal University
01.2004
Skills
- F&A, O2C, P2P
- Strategic Leadership
- Program Development
- Key Relationship Management
- Project Management
- Process Improvement
- Corporate Communications
- Analytical Thinking
- Critical Thinking
- Coaching and Mentoring
- Key Relationship Development
- Team Collaboration and Leadership
- Organizational Development
- Product Management
- Operations Management
Certification
- Green Belt Certification, 2018
- Green Belt Certification, 2014
- Lean & Six Sigma Certified, 2013
Personal Information
Date of Birth: 02/21/83
Timeline
Associate Director Transition & Transformations
INFINX
12.2022 - Current
Senior Manager
TCS
02.2020 - 12.2022
Manager
United Health Group
09.2017 - 02.2020
Manager
Genpact
08.2014 - 09.2017
Asst Manager/ Management Trainee
Genpact
04.2011 - 07.2014
Senior Analyst
Genpact
04.2007 - 03.2011
MBA -
Western International University
Graduation B. Com -
Utkal University
Similar Profiles
Dhairya DhakaDhairya Dhaka
Associate Product Manager at InfinxAssociate Product Manager at Infinx
Akshay Bindumadhav AkmanchiAkshay Bindumadhav Akmanchi
Accounts Executive at Infinx Services Private LtdAccounts Executive at Infinx Services Private Ltd
Saurabh ChavanSaurabh Chavan
Pre Auth Analyst at Infinx HealthcarePre Auth Analyst at Infinx Healthcare