CHUN S
Dynamic IT Professional
Chennai,TN
Summary
Results-driven Technical Support Associate with expertise in resolving complex technical issues and managing high-volume customer inquiries in a fast-paced environment. Demonstrates exceptional communication, adaptability, and teamwork skills alongside advanced problem-solving and troubleshooting capabilities. Holds a B.Com degree and completed MBA, leveraging academic knowledge to enhance operational efficiency and deliver customer-centric solutions.
Overview
3
3
years of professional experience
Work History
Technical Support Associate
Sutherland Global Services Pvt Ltd.
Chennai
01.2023 - Current
- In this role, I was responsible for providing technical assistance to customers regarding their internet services.
- This role required me to have a strong understanding of internet protocols and troubleshooting techniques, as well as excellent communication skills to effectively assist customers in resolving their issues.
- Identified and resolved customer needs promptly and efficiently.
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data.
- Took messages from clients and relayed them to relevant staff promptly.
- Employed qualitative and quantitative methods in assessing and synthesizing complex information into simple and clear insight.
- Developed and maintained relationships with clients and vendors.
- Managed high volume of customer inquiries.
- Resolved complex technical issues efficiently.
- Trained and mentored junior team members.
- Improved customer satisfaction through timely and effective support.
- Utilized CRM system to accurately document customer interactions.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - Master of Business Administration
12.2024
- Pursued Master of Business Administration (MBA) from Anna University, Chennai with a current CGPA of 8.0.
- Focused coursework includes Strategic Management, Financial Analysis, and Marketing Principles.
- Engaged in case studies and team projects to develop leadership and analytical problem-solving skills.
- Actively participated in workshops and seminars to enhance business acumen and industry knowledge.
- Graduated year: December 2024.
- GPA: 8
B.COM (GENERAL) - General
12.2022
- Completed foundational courses in Accounting, Economics, Business Law, and Financial Management.
- Developed analytical and quantitative skills through the study of Statistics, Operations Research, and Financial Analysis.
- Gained understanding of business operations through training in Organizational Behavior, Marketing, and Human Resource Management.
- Engaged in practical projects such as financial statement analysis and business case studies to apply theoretical knowledge.
- Enhanced expertise in tools and frameworks like Tally, MS Excel, and ERP systems for financial and business data management.
- Acquired proficiency in communication and decision-making relevant to business contexts.
- Prepared to interpret and apply business concepts in real-world scenarios with an ethical and global perspective.
- GPA: 8
Skills
- Communication Expert
- Adaptability Expert
- Teamwork Expert
- Problem-solving Expert
- Troubleshooting Expert
- Time Management Expert
- Work Ethic Expert
- Customer Support (help desk, troubleshooting) Expert
- Communication Skills (verbal, written) Expert
Languages
English
Tamil
Hindi
Personal Information
Title: Technical Support Associate
Awards
Best Associate Internet, 2024-09-01
Hobbies and Interests
- Dancing
- Cooking
- Traveling
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Associate - Sutherland Global Services Pvt Ltd.
01.2023 - Current
Anna University - MASTER OF BUSINESS ADMINISTRATION (MBA), Master of Business Administration
University of Madras - B.COM (GENERAL), General
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