Chunilal Singh
Mumbai
Summary
Dynamic Application Maintenance Manager at TCS with expertise in project management and customer relationship management. Proven track record in driving system initiatives and enhancing operational efficiency. Skilled in defect analysis and change management, successfully coordinating with stakeholders to deliver impactful solutions and improve service delivery.
Overview
20
20
years of professional experience
Work History
Application maintenance manager
TCS
Mumbai
05.2018 - Current
- Responsible for technology operation and support for core trade finance and connected interface
- Coordinating with business, development team and vendor to understand and arrive at best solution for bank
- Walkthrough with all the major stakeholders to apprise them of new change and its benefits
- Review of Business scenarios and Test cases of UAT test team
- Track the project timelines and deliverables on JIRA/ALM
- Testing 20% of critical cases of during SIT
- Analyzing any defects reported during PVT or Production
Manager
TCS
Mumbai
01.2013 - 04.2018
- Managed import and export desk handling team of 25 members directing and motivating them towards meeting corporate and individual objectives.
- Escalation point of contact for Trading Desks, Custodian Banks, and other business partners to ensure operational challenges are managed.
- Development of new system initiatives from operations perspective to align processes and controls with the new environment/ platforms and competitive market.
- Single point contact for operational queries and resolutions, customization of reports for business teams and customers.
- Work closely with management to prioritize initiatives, mitigate risk and impacts across the organization.
Team Leader
TCS E-SERVE
Mumbai
03.2007 - 01.2013
- Leadership and supervision of the team to ensure effective delivery of bank to bank reimbursements transactions based on Service Level Agreements with Citibank.
- Maintenance of good business relationship with clients, maximize Voice of Customer (VoC) scores apart from functioning as an interface in weekly, monthly, quarterly & annual meetings.
- Development of new system initiatives from operations perspective to align processes and controls with the new environment/ platforms and competitive market.
- Guide and mentor team members to ensure compliance to procedures and SLA parameters.
- Ensure prompt and effective response to various queries and requests received from Citibank with the aim of maximizing client satisfaction.
Article Trainee
Rakesh Garg & Associates
Mumbai
04.1997 - 09.2001
- In internal and statutory audit of private and public limited companies apart from raising of fund and non-fund based limits for companies (up to INR 100 Crores).
- Prepared project and MIS reports, Cash Flow, Funds Flow, Comparative Statement, CMA Data, Budget Report & Credit Appraisals.
- Liaised and followed up with various Ministries, Government authorities, Banks, Financial Institutions, Auditors, Also involved in finalization of accounts as per AS.
Education
CA Inter (First Group) -
Institute of Chartered Accountants of India
01.1999
Skills
- Project management
- System testing
- Defect analysis
- Change management
- Interface coordination
- Customer relationship management
Independent Audit Assignments - Financial Institutions
- Concurrent Audit
- Revenue Audit
- Inspection Audit
- Internal Audit
- Statutory Audit
- Investigation Audit (Fraud) of Dena Bank, IDBI, Bombay Stock Exchange, Bank of India & BOI Finance Limited
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
References
Available on request
Profile
- Identified as Contextual master by TCS, 2020
- Certified design thinking programmed with INSEAD, 2022
- Identified as High potential employee by TCS and successfully completed Hi-Pot programmed, 2014/15
- Certified Documentary Credit Specialist (CDCS) with rich experience in Trade Operations
- Certified Lean six sigma Green belt, Lean Practices Deployment, Business Transformation and Change Management
- Certified Business Analysis professional
Summary - Core Expertise
- Managing application maintenance
- Banking operations
- Client delivery
- Quality improvement
- Vendor management
- Re-engineering project
Timeline
Application maintenance manager
TCS
05.2018 - Current
Manager
TCS
01.2013 - 04.2018
Team Leader
TCS E-SERVE
03.2007 - 01.2013
Article Trainee
Rakesh Garg & Associates
04.1997 - 09.2001
CA Inter (First Group) -
Institute of Chartered Accountants of India