Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic

Vipin Kumar

Summary

Dynamic Delivery Manager with extensive experience at HTC Global Services, excelling in Agile project delivery and stakeholder collaboration. Proven track record in transforming airline systems and enhancing product roadmaps. Adept at backlog oversight and analysis of business needs, driving impactful solutions that align with client goals and industry standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Delivery Manager – Application Development and Maintenance (ADM)

HTC Global Service
05.2024 - Current
  • Led end-to-end delivery of ADM projects for airline and airport clients, from requirement assessment to execution.
  • Acted as the bridge between stakeholders and development teams, providing technical expertise in solution design, estimation, and backlog management.
  • Oversaw Agile execution, ensuring solutions aligned with client needs, timelines, and quality standards.
  • Client Requirement Analysis & Backlog Management: Engaged with multiple airline and airport clients to gather requirements, define roadmaps, and manage product backlogs using JIRA, Confluence, and Azure DevOps.
  • Solution Design & Domain Expertise: Acted as SME for Airline/GDS platforms, driving solution design, gap analysis, and technical estimations aligned with industry standards and client goals.
  • Agile Delivery & Sprint Oversight: Led BA, DEV, and QA teams through sprint planning, execution, and delivery sign-off.
  • Documentation & Release Management: Owned key deliverables including FRDs, release notes, and deployment artifacts.
  • Stakeholder Collaboration & Continuous Improvement: Interfaced directly with clients to validate solutions and drive value delivery.

Principal Technology Product Manager (Sabre Client)

Infogain India Pvt Ltd
04.2020 - 05.2024
  • Led the refactoring of Radixx’s legacy airline reservation system, integrating it into Sabre GDS with modernized NDC-based Offer & Order architecture.
  • Spearheaded cloud-based transformation (GCP) and enhanced ancillary management capabilities to streamline airline distribution.
  • Owned product vision and roadmap for modernizing the Radixx legacy reservation platform.
  • Led backlog management, breaking down epics, prioritizing features, and overseeing story definition and grooming in Agile environments using JIRA, Rally, and Confluence.
  • Analysed business and customer needs, identified Sabre product gaps, and collaborated with cross-functional teams to define functional and technical requirements.
  • Managed Agile delivery, driving sprint planning, story sizing, and execution.
  • Created and reviewed FRDs, release notes, SANs, and user guides.
  • Conducted customer demos, participated in PI planning, and ensured alignment of solutions with stakeholder expectations.

Sr. IT Project Manager – Products & Solutions

Acuminous Software Pvt Ltd
09.2019 - 03.2020
  • Led the development of a B2B Web/Mobile-based Pricing Intelligence Platform, providing real-time pricing analytics for airlines, OTAs, cruise lines, and travel companies.
  • Designed a cloud-based solution to generate comparative pricing trends, leveraging origin-destination demand, supply factors, and market conditions.
  • Built a platform to analyze and compare airline pricing based on market trends, demand-supply, and competitor fares.
  • Led UI, middleware, and database design reviews, ensuring seamless user experience and robust performance.
  • Designed price trend graphs and Excel-based comparative pricing reports for data-driven decision-making.
  • Initiated partnerships with GDSs, ATPCO, METAs, and OTAs to enhance pricing intelligence capabilities.
  • Managed end-to-end product roadmap, requirement analysis, and rollout strategy.

Sr. Manager – Products and Operations

RateGain Technologies
12.2018 - 09.2019
  • Managed AirGain, a B2B cloud-based pricing intelligence platform that applies AI-driven analytics on airline big data to provide competitive pricing insights for up to a year.
  • Acted as the single point of contact for 16 airline customers, ensuring optimal solution design and futuristic product enhancements based on industry’s best practices and customer feedback.
  • Managed airline customer requirements, ensuring seamless communication and expectation alignment.
  • Led the design and enhancement of data processing capabilities to optimize pricing intelligence and forecasting.
  • Defined work breakdown structure (WBS), milestone planning, and budget tracking to align with business goals.
  • Implemented change management strategies for evolving requirements while maintaining cost efficiency.
  • Ensured on-time milestone delivery, balancing customer satisfaction, cost optimization, and gross margin control.

Manager – Product Definition

Amadeus Software Labs
04.2015 - 10.2018
  • Led product definition and strategy for Amadeus Passenger Service Systems (PSS), focusing on TPF decommissioning, IATA NDC adoption, and digital innovation.
  • Owned the budget pipeline, managing multiple product teams, including expats from Amadeus HQ.
  • Defined strategies for product development, enhancement, and phase-out, ensuring alignment with market trends and customer needs.
  • Led requirement gathering, budget negotiations, and product customization workshops with airlines and travel agencies.
  • Managed cross-functional teams, ensuring timely delivery of new PSS capabilities and digital travel solutions.

Business Consultant – Projects

NIIT Technologies Limited
08.2010 - 04.2015
  • Company Overview: United Kingdom & India
  • Led the transformation of SITA’s mainframe-based systems to a Service-Oriented Architecture (SOA), including a scalable Enterprise Business Intelligence & Reporting platform.
  • United Kingdom & India
  • Implemented DCS check-in solutions integrated with Government Security Line (GSL) for over 10 airline customers.
  • Managed customer requirements, led internal workshops, and ensured use cases were documented, approved, and refined under an Agile framework.
  • Mentored development teams to decompose complex use cases, facilitated stakeholder communication, and provided rapid, feasible solutions using AGILE methodologies.
  • Conducted functional testing and defect analysis using tools such as HP Quality Center and JIRA.

Assistant Manager – Product Management Team

Amadeus India Pvt. Ltd.
10.2007 - 08.2010
  • Created and delivered solutions to 1A clientele like CARLSON, UNIGLOBE, FCM, TBO etc.
  • Effectively collaborate with business, marketing, technical and design teams to develop requirements, prioritize enhancements, translate into MRDs/PRDs and drive projects to completion.
  • Develop a functional understanding of the key technological and architectural basis of the Website or Distribution platform to facilitate decision-making and cross-functional communication.
  • Conduct competitive analysis and identify areas for differentiation.

Sr. Research Analyst

American Express Financial Centre East
10.2005 - 10.2007
  • Processing Airline debit memos for USA market and with a key target of reducing write-offs.
  • Giving feedback and training to front line agents / other departments based in USA.
  • Communicating with the Airlines to reduce or close the debit memo with the valid reason.

Sr. Pricing Specialist – United Airlines Rates Desk

Interglobe Technologies Pvt Ltd
10.2003 - 10.2005
  • Pricing specialist in United Airlines Rate Desk.
  • Final support for United Airlines reservation/ticketing staff based in the European market.
  • Possess Good knowledge of IATA fare construction fare rules.
  • Provide support to resolve queries over phone relating to reservation and Ticketing.
  • Responsible for uploading and maintaining special and negotiated fares on Global Distribution Service.

Sr. Executive – Air Product Department

e-Bookers
03.2003 - 10.2003
  • Filing and Updating of Negotiated Fares of more than 20 Airlines operating in the European and other International Sectors.
  • Handling Queues from Agents and Consultants, which includes Help & Support for their queries through Voice and e-mail.

Fare distribution analyst - International Fares Division in R.D.M

Reservation Data Maintenance Pvt Ltd
08.2001 - 03.2003
  • Distributing fares of Amadeus to different vendors across the globe.
  • Updating and maintaining the fares rules of Amadeus.
  • Fare construction and filing fares in Amadeus and ATPCO.
  • Tracking the problem of different fares with vendors of Amadeus.
  • Providing operational support to Amadeus.
  • Experience in airline PRORATION/INTERLINE.

Education

Graduate in Commerce -

Delhi University

Post Graduate Diploma -

IT Project Management

Skills

  • Domain knowledge in airlines
  • Agile project delivery
  • Backlog oversight
  • Analysis of business needs
  • Gathering requirements
  • Leadership in projects
  • Collaboration with stakeholders
  • Management of releases and configurations

Accomplishments

  • Etihad Airways – digital transformation, led the modernization of a matrix-based pricing strategy, enhancing revenue optimization, and streamlining corporate incentive programs
  • Sabre (Radixx) – NDC convergence, spearheaded the transition from a monolithic reservation system to a cloud-native NDC offer and order API platform on Google Cloud (GCP)
  • Amadeus – technology modernization, managed migration from mainframe to open systems, implementing next-gen NDC-based offer components, and integrating Airport Security Line (ASL) and Government Security Line (GSL) protocols to meet global compliance standards
  • SITA – Reservation and Messaging Transformation managed the migration of SITA's legacy reservation platform to open technology, and delivered a check-in application for airlines including Air India, Air Europa, and Malaysia Airlines, led next-gen messaging transformation (Type B, Type X, EDIFACT), and supported Government Security Line (GSL) integration under the SITA Voyager program for secure passenger data exchange

Personal Information

Work Permit: H-1B – transferable

Certification

  • Product Management
  • Project Management
  • Safe Agile Methodologies

Languages

English
First Language

Timeline

Delivery Manager – Application Development and Maintenance (ADM)

HTC Global Service
05.2024 - Current

Principal Technology Product Manager (Sabre Client)

Infogain India Pvt Ltd
04.2020 - 05.2024

Sr. IT Project Manager – Products & Solutions

Acuminous Software Pvt Ltd
09.2019 - 03.2020

Sr. Manager – Products and Operations

RateGain Technologies
12.2018 - 09.2019

Manager – Product Definition

Amadeus Software Labs
04.2015 - 10.2018

Business Consultant – Projects

NIIT Technologies Limited
08.2010 - 04.2015

Assistant Manager – Product Management Team

Amadeus India Pvt. Ltd.
10.2007 - 08.2010

Sr. Research Analyst

American Express Financial Centre East
10.2005 - 10.2007

Sr. Pricing Specialist – United Airlines Rates Desk

Interglobe Technologies Pvt Ltd
10.2003 - 10.2005

Sr. Executive – Air Product Department

e-Bookers
03.2003 - 10.2003

Fare distribution analyst - International Fares Division in R.D.M

Reservation Data Maintenance Pvt Ltd
08.2001 - 03.2003

Graduate in Commerce -

Delhi University

Post Graduate Diploma -

IT Project Management

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Vipin Kumar