CH. Venkata Mahalakshmi
Freight senior clerk
Chennai
Summary
Secure a job which will enable me to use my communication skills and interpersonal skills to serve customers. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Good problem solver, able to multitask and consistently finish projects before their deadlines.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Ocean control center team lead
UPS Logistics Pvt Ltd
2021.12 - Current
- Identify trends on delays.
- Assist Administrators, Analyst and management within the department with administrative tasks as assigned such as tracking and tracing shipments, follow-ups to update work order status.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Help Desk Team for Cargo Wise Application
UPS Logistics Pvt Ltd
2023.12 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provides technical support to users by researching and answering questions, troubleshooting problems.
- Solving the tickets raised by the users and provide the best solution about operations.
Education
B.SC Biology -
BHH Degree College For Women
Andhra Pradesh 2017.08 - 2019.05
Intermediate - Science Education
Chaitanya Junior College
Andhra Pradesh 2013.04 - 2015.05
SSC -
Bhashyam Public School
Andhra Pradesh 2012.04 -
Skills
- Performance Improvement
- Issue Resolution
- SOP Adherence
- Daily workflow improvement
- Team motivation
- Team Check-Ins
- Analytical Thinking
Additional Information
Two and half years of Experience in UPS Logistics Pvt Ltd worked and as Ocean control center team lead and working under cargowise help desk team.
Religion
Hindu
Roles And Responsibilities
- Tracking shipments status using company developed software and carrier websites.
- Communicating with overseas operations for shipment statuses.
- Send daily reports to overseas on shipment updates.
- Responsible for project management - developing and coordinating projects with Operations Senior Management.
- Analyzing the issue raised globally by users and solving the tickets in simple user configuration portal.
- Worked for configuration process in Cargowise one application.
Leisure interest
- Reading books.
- Fitness.
- Watching movies.
Timeline
Help Desk Team for Cargo Wise Application
UPS Logistics Pvt Ltd
2023.12 - Current
Ocean control center team lead
UPS Logistics Pvt Ltd
2021.12 - Current
B.SC Biology -
BHH Degree College For Women
2017.08 - 2019.05
Intermediate - Science Education
Chaitanya Junior College
2013.04 - 2015.05
SSC -
Bhashyam Public School
2012.04 -
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