CIBEE CHAKKRAVARTHI
Chennai
Summary
Detail-oriented and customer-focused Medical Records Retrieval and Customer Support Specialist with experience in healthcare documentation, payment processing, and client communication. Skilled in obtaining, reviewing, and managing medical records while ensuring HIPAA compliance and data accuracy. Strong ability to handle customer inquiries, process payments securely, and maintain organized documentation systems.
Overview
2
2
years of professional experience
Work History
Client Partner
Access Healhcare
Chennai
11.2025 - Current
- Request, retrieve, and track medical records from hospitals, clinics, and healthcare providers.
- Review records for completeness and accuracy before submission to clients.
- Process client payments securely for record retrieval services and related fees.
- Verify payment details, and update billing systems accordingly.
- Ensure full compliance with HIPAA and confidentiality regulations.
- Provide professional customer support via phone and email regarding record requests and billing inquiries.
Associate Medical Records Collection
Adamsbridge Gobal
Chennai
07.2024 - 11.2025
- Performs insurance calls and retrieve the patient medical records to find all the claim unspecified denial reason and possible solutions for the claim payment.
- Responsible for validating the information on all medical claims from patients seeking payments from their insurance company Reviewing the claims according to the denials to ensure what is the missing or incomplete information and kicking it with next appropriate action.
- Performing outbound calls to providers to obtain the information on the medical records and make payment.
- Review and research the incoming healthcare claims for patients navigating multiple computer systems and platforms and verifies the data/ information necessary for answering any and all questions regarding the claim.
Education
Bachelor's Degree - Petroleum Engineering
Anna University
Ranipet01.2024
HSC -
Vani Mat Hr Sec School
Vaniyambadi01.2020
SSLC -
Vani Mat Hr Sec School
Vaniyambadi01.2018
Skills
- Medical Records Retrieval
- Payment Processing
- Customer Support & Client Communication
- HIPAA compliance
- Data Entry & Documentation
- Case Tracking & Follow-Up
- Multitasking & Time Management
Accomplishments
• Successfully negotiated payment terms and reduced record retrieval fees, resulting in cost savings for clients, Reviewed and processed medical records with 99% accuracy, ensuring minimal errors and compliance with documentation standards.
• Client Retention Rate, Achieved a client retention rate of over 95% throughout my career, demonstrating my commitment to client satisfaction.
• Best Performer, Consistently maintained the productivity and quality which meets the client SLA and awarded as best employee.
• Client Retention Rate, Achieved a client retention rate of over 95% throughout my career, demonstrating my commitment to client satisfaction.
• Best Performer, Consistently maintained the productivity and quality which meets the client SLA and awarded as best employee.
Languages
- English
- Tamil
- Malayalam
Timeline
Client Partner
Access Healhcare
11.2025 - Current
Associate Medical Records Collection
Adamsbridge Gobal
07.2024 - 11.2025
Bachelor's Degree - Petroleum Engineering
Anna University
HSC -
Vani Mat Hr Sec School
SSLC -
Vani Mat Hr Sec School