Cindy Gildein
Valparaiso
Summary
Dynamic and results-driven professional with 3 years of experience in sales, relationship-building, and customer service within the education sector. Expertise in delivering compelling presentations, providing client training, and consistently exceeding revenue targets. Proven ability to collaborate cross-functionally to enhance customer satisfaction, optimize product success, and drive business growth.
Overview
26
26
years of professional experience
Work History
Literacy Curriculum Specialist
Savvas Learning
01.2022 - Current
- Achieve Revenue Targets: Help meet or exceed sales quotas within the assigned territory
- Deliver Presentations: Create and present engaging presentations across six customer touch points, including conferences, workshops, meetings, and curriculum activations
- Build and Maintain Relationships: Cultivate strong relationships with key PreK-12 decision-makers in the market
- Provide Feedback: Collect and relay customer feedback to enhance products, services, and strategies
- Maintain Expertise: Stay updated on Savvas products through certification and training to support the sales cycle
- Conduct Training: Offer Product Activation training to new and existing customers
- Facilitate Workshops: Lead professional learning workshops to support districts and conferences
- Understand Solutions: Demonstrate in-depth knowledge in area of expertise
- Collaborate Internally: Work with various teams (sales, services, and product management) to ensure customer satisfaction and resolve issues
- Ensure Customer Satisfaction: Maintain positive customer relationships through effective communication and timely support
- Deliver Excellent Service: Provide high-quality service to foster satisfaction and loyalty
Substitute Teacher
Valparaiso Community Schools
01.2019 - Current
- Effectively communicate with students
- Demonstrate necessary organizational skills
- Maintains the same high level of ethical behavior and confidentiality of information about students as is expected of fully licensed teachers
- Alerts the regular teacher to any problems or special information about an individual student
- Assists with the supervision of students
Technology Specialist
Valparaiso Community Schools
01.2015 - 01.2019
- Managed the middle school technology department
- Maintained and serviced over 600 student Chromebooks
- Prioritized tech requests
- Created presentations to instruct staff and teachers on new software and technology
Social Media Manager
Angry Age Creative
01.2014 - 01.2015
- Created and social media content
- Curated and scheduled social media posts
- Provided customer service over social media
Customer Service Representative
Smartbomb Interactive
01.2011 - 01.2014
- Moderated in-game content and contest submissions
- Supported Teachers and Parents with game play
- Solved tech support inquiries
- Managed social media
- Created standard response templates for customer service via Zendesk
- Contributed to the wiki and blog
Technology Specialist
Union Township School Corporation
01.2006 - 01.2009
- Maintained and implemented software and hardware systems
- Provided technical support to teachers and staff
Substitute Teacher
Union Township Schools
01.1999 - 01.2003
- Lead a team of health club employees
- Provided solutions to members’ fitness goals
- Closed program sales and generated new leads
- Maintained inventory of merchandise
- Personally achieved top sales consistently
Education
Bachelor of Science - Computers
Indiana University, Northwest
Gary, IN05-2002
Skills
- Direct Sales, Help with Sales Target Achievement, Territory Management, Quota Exceeding for Ohio Valley Territory, Strong Technology Background, Relationship Building Experience, Public Speaking, Presentation Development, Customer Engagement
Timeline
Literacy Curriculum Specialist
Savvas Learning
01.2022 - Current
Substitute Teacher
Valparaiso Community Schools
01.2019 - Current
Technology Specialist
Valparaiso Community Schools
01.2015 - 01.2019
Social Media Manager
Angry Age Creative
01.2014 - 01.2015
Customer Service Representative
Smartbomb Interactive
01.2011 - 01.2014
Technology Specialist
Union Township School Corporation
01.2006 - 01.2009
Substitute Teacher
Union Township Schools
01.1999 - 01.2003
Bachelor of Science - Computers
Indiana University, Northwest
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