C J Chakith
Team Lead Operations
Bengaluru
Summary
Reliable business professional with around 7 years of experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Is a Team Lead in Operations aiming towards building a team of enthusiasts who are liberal, and focused on individual/Business growth. Multi tasking and Enthusiastic personality with a hands on, creative style. Ready to apply 6 years of experience to a challenging long-term position. Have trained new hires and mentored struggling workers to achieve overall team success.
Is a Team Lead in Operations aiming towards building a team of enthusiasts who are liberal, and focused on individual/Business growth. Multi tasking and Enthusiastic personality with a hands on, creative style. Ready to apply 6 years of experience to a challenging long-term position. Have trained new hires and mentored struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Team Lead - Operations
Concentrix
11.2023 - Current
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
Lead Process Trainer
Concentrix
02.2022 - 10.2023
- Was part of Virtual training team for new pilot batch by Concentrix (Malaysia) in January 2022.
- Catered as Quality Analyst along with my training batches.
- Was part of new LOB (Global Invoicing team) and helped my company in proving outsourced company (CISCO) that Team is capable of improvising assigned process flow.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
Sr. Representative, Operations
Concentrix
06.2020 - 01.2022
- Was one among the 5 member of pilot batch for a Logistics Support Center LOB which has now grown to 20+ employees.
- We assist customer in replacing the used CISCO products with the help of third-party logistics and other Cisco internal departments.
- All the challenges faced while shipping the part from the Cisco warehouse to the customer's site was divided among the team. Have experience in being the face of backordered cases and addressing the customer issues.
- Due to high experience and the quality of the work, got opportunity to become a trainer and was successful in acquiring the position in the same process.
- Got an opportunity to create standard operating procedure for 3 LOBs.
- As a senior analyst was always available for the new joiner's during their production.
Client Relationship Manager
Concetrix
08.2017 - 05.2020
- Clarify customer requirements, probe, use decision, support tools and resources to appropriately provide resolution to the customer.
- Maintained an expert knowledge of client products and/or services as well as process (SME).
- Prepared complete and accurate work including appropriately notating accounts as required.
- Resolving discrepancies and taken the responsibility to train and guide the other team members and ensure the team performance at maximum.
- Participate in activities designed to improve customer satisfaction and business performance.
- Tracked project and team member performance closely to quickly intervene in
- mistakes or delays. Reporting the management about the critical issues and escalating at earliest.
- Suggesting the management with changes and process improvements.
Data Associate
Smera (Acuité) Ratings & Research Limited
06.2016 - 07.2017
- Explain the analytical process and information requirement to the client.
- Interact with client for information, data and documents needed for rating.
- Meet/interact with management team/promoters of the client at periodic intervals.
- Oversee the data entry process whereby data (Financial/Non-financial) is uploaded on Acuité's rating workflow/databases and ensure highest quality.
- Prepare the rating note containing rating recommendation in a time bound manner by adhering to highest ethical standards, Acuité's policies and rating criteria.
- Has taken additional products like due diligence reports and green field reports 7.
Education
Bachelor of Commerce - Financial Accounting
IFIM Institution
Bengaluru, India 05.2013 - 05.2016
Skills
Change Management
Process Improvement
Team Management
Cross-functional teamwork
Process improvement T
raining
Accomplishments
- Climbed the professional ladder within 18 months of first promotion.
- Assisting clients (Cisco) of Concentrix in building a Line of Business and was a major part of the LOB which is still in its foundation.
- Was awarded as the Difference Maker in the Quality and Training Team.
- Collaborated with a team of 40 to build a new bridge in Malaysia, which is on it's success now.
- I have been recognized for resilience in my work.
- Got appreciated for the number of reports executed and the excellent quality.
- Received quarterly appreciation from the Regional Head for the quality and timely delivery of the reports.
- Thrice received appreciation directly from clients for my work.
Additional Information
Demonstrated efficiency while managing responsibilities across multiple Lines of Business (LOBs), acquiring comprehensive knowledge of each.
Achieved accelerated career advancement within the designated timeframe, overseeing a team of over 20 agents.
Timeline
Team Lead - Operations
Concentrix
11.2023 - Current
Lead Process Trainer
Concentrix
02.2022 - 10.2023
Sr. Representative, Operations
Concentrix
06.2020 - 01.2022
Client Relationship Manager
Concetrix
08.2017 - 05.2020
Data Associate
Smera (Acuité) Ratings & Research Limited
06.2016 - 07.2017
Bachelor of Commerce - Financial Accounting
IFIM Institution
05.2013 - 05.2016