Clara George

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Facilitated training programs to enhance team performance and operational efficiency across departments.
• Implemented process improvements that streamlined workflow, resulting in reduced turnaround times on projects.
• Managed cross-functional team initiatives, fostering collaboration to achieve strategic business objectives.
• Developed and maintained comprehensive documentation to ensure compliance with organizational standards and policies.
• Worked with Darwin box ATS for complete data transfer to internal ATS called GTAS
• Worked with internal IT team for Implementation of Internal ATS Global Talent Acquisition system, worked with TA team to enhance the tool as per requirements.
• Worked with vendors to implement AI features.

Responsible for ensuring the effective and efficient delivery of HRoperational activities and processes-on-boarding, Background check,employee records, time and attendance, mobility, off-boarding, etcwhich resulted in employee satisfaction. I was part of developingShared Services and worked with the stakeholders in enhancing theHR Systems.

Conducted data analysis to identify trends and patterns in HR metrics.

Worked on Data Analytics project which resulted in HR team to forecastthe attrition, current HC, trend analysis, etcResponsible for providing the leave actuarial data to Finance team forprovision

Responsible for publishing the Headcount, Attrition data for the Analystcall which was presented to the board Background Check:Responsible for end-to-end offshore background process. Digitalverification for employment check which resulted in placing the rightcandidates to meet the business requirements. Turnaround time tocomplete this employment check was less than1 dayIntroduced tight control mechanism to avoid the BGV failure cases. BGV failure cases was less than 1-2%Published BGV dashboard on a weekly basis which helped thebusiness to allocate the resources effectively. Ensured BGV SLA is at95%Benefits & Administration: The process of creating, managing and updating an organization’sbenefits program. (Payroll, R&R Comp&Ben)·Maintaining the Data Management System.·Working on the various reports for the stake holders on requirementbasis Involved in Merger activities and Harmonization of the policies andprocedures.

Responsible for compliance related to HR process which includes Internal Audit,ISO Audit, Compliance Tool, etc and ensured to the audit observations is minimalor nilDriving

• Developed and implemented HR policies that improved employee engagement and retention rates.
• Streamlined recruitment processes, enhancing candidate experience and reducing time-to-hire significantly.
• Led training initiatives that increased employee skill sets and aligned with organizational goals.
• Managed employee performance reviews, ensuring alignment with strategic objectives and fostering growth.