Clifford D'souza
CEO
Kandivli (West)
Summary
A Business Leader with 27+ years' of rich experience in building and managing businesses, franchise operations, company owned operations, on a variety of strategic initiatives with particular emphasis on startup energy and initiative and in delivering optimal results & business value in high-growth global environments. In depth understanding of the franchise business model of growth and expertise to replicate the success in any domain. Traveled widely & overseas for franchise business assignments. Innovative in thought and solutions and committed to add value for all stakeholders.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
36
36
years of professional experience
1989
1989
years of post-secondary education
Work History
CEO - Hospitality Division
PKH VENTURES LIMITED.
04.2021 - Current
- Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managing operations, overseeing finances, ensuring guest satisfaction, developing marketing strategies, and leading the executive team across all aspects of the business, such as hotels, resorts, restaurants and Banquets.
- Restarted two new outlets called 'Brass Monkey'- Lounge & Bar with the intention to franchise it in India and abroad, designing SOP, good BMP....ensuring value for stakeholders and investors.
CEO, DIRECTOR & Co-owner
THAT ITALIAN PLACE & CAFÉ BANCHETTA
05.2017 - Current
- Company Overview: A start-up venture, MAZEL TOV HOSPITALITY PVT LTD., owns the brands 'That Italian place'- an Italian casual dining restaurant and 'Cafe Banchetta' the Coffee shop
- 2 locations operational (Mumbai and Khed-Ratnagiri) along with Dine-in and delivery mechanism in place
- Delivery and food court QSR models planned in the next phase with the intent to build up 25 outlets in next 2 years through company owned and Franchise mode
- Brand building exercise, through social media platforms and advertisements/tie-ups etc…being carried out and Strategic alliances being formed to put a system in place for future franchise requirements and scale up
- Also started a new 24 room Hotel and a coffee shop with a Veg restaurant in Khed on the company investor owned property
- A start-up venture, MAZEL TOV HOSPITALITY PVT LTD., owns the brands 'That Italian place'- an Italian casual dining restaurant and 'Cafe Banchetta' the Coffee shop
- A fusion with Italian cuisine and Café within, giving the customers more reasons to visit
- The idea was to create two brands at the same time with the intention to franchise either to increase market presence and ROI
- Received the 'Top 100 franchisable brands' Award from Franchise India and the 'Times hospitality Icons 2019.' Award from Times of India
CEO and DIRECTOR
CHICAGO CRUST
03.2014 - 04.2017
- Company Overview: A group of P.K.Hospitality Pvt Ltd., a 500 Cr Company with a wide range of fine dining restaurants, take away food kiosks, pubs, airport lounges and luxury hotels
- Founded a new Italian QSR brand 'Chicago CRUST', primarily with an aim to franchise it PAN India
- Started 2 company outlets initially, putting all SOP systems, logistics and infrastructures in place, branding, logos, Recipes & menu design and ambience of the outlet
- Franchised 3 outlets
- Additional Presence in 3 Airports in the kiosks format - Total 8 Outlets
- Set up and trained teams to perform in the highly competitive Franchise environment
- Focused on creating high yield business opportunities adding to the credibility and brand value and managing franchise relationships to create recurring and defensible revenue streams through replication
- Devised a plan to set up 60 franchised outlets in 5 years time with a turnover of 65 cr
- Approx
- A group of P.K.Hospitality Pvt Ltd., a 500 Cr Company with a wide range of fine dining restaurants, take away food kiosks, pubs, airport lounges and luxury hotels
- Low cost QSR with focus on ROI and Franchise confidence
- Successfully created profitable 8 outlets (owned/franchised/kiosk format)
CEO
JUMBOKING
06.2012 - 03.2014
- Company Overview: JUMBOKING FOODS PVT
- LTD
- Instrumental in moving the organisation from company owned stores to 100% franchised stores across India
- Created a network of 13 Master franchisees and 58 franchisees across India
- Established the central kitchen, frozen warehouse, supply chain mechanism with pricing mechanism to support the franchise network, with Standard Operating Procedures
- Set up and trained teams to professionally manage Franchise recruitment, Site selection, Legal, Brand and Business development, Training, SOP's, Accounts, IT & software, etc
- Outsourced customer audits
- Personally visited all sites, before giving approvals
- Overseeing and ensuring strict adherence to store ambience, quality of service in compliance of company's standards set for each level of operation from production, supply cold chain to customer service
- JUMBOKING FOODS PVT
- LTD
- The Master Franchisee/Franchise outlet model resulted in higher revenues with lower supervision, standardization in quality and led to increase in turnover from 10 cr
- To 27 cr
- And outlets from 20 to 70+ outlets
COO -RESTAURANT DIVISION
VILLAGE RESTAURANTS
04.2011 - 05.2012
- Company Overview: KHPL-KAMBALA HOSPITALITY PVT LTD
- Reporting to Managing Director and CEO
- Kambala Hospitality Restaurants division offers an option of unique theme restaurants across India which are styled for diverse entertaining and dining purposes for gatherings, functions and celebrations
- Spearheaded the business, operations a total of 23 company owned properties PAN India
- Augmented the brand presence throughout India and improved the bottom line
- Added three new restaurants to the existing chain of 10 restaurants
- Increased revenue by 12% by controlling cost, bringing in systems & controls and increasing business revenues through ATL and BTL activities
- KHPL-KAMBALA HOSPITALITY PVT LTD
GENERAL MANAGER- LEASING
TREASURE ISLAND
04.2010 - 03.2011
- Company Overview: EWDL- ENTERTAINMENT WORLD DEVELOPERS LIMITED
- Head of F&B, Food Courts Leasing and Operations- in Treasure Island malls -PAN India
- Treasure Group is engaged in the development, management & operations of shopping malls under the brand 'Treasure'
- Reporting to Managing Director and Executive Director
- Leasing and operations of all F&B spaces in TI malls across India (approx 27,000 sq ft of space per mall)
- Getting franchisees for leading F&B brands in TI malls
- Fit-outs and operations of all F&B spaces
- EWDL- ENTERTAINMENT WORLD DEVELOPERS LIMITED
GENERAL MANAGER & SBU HEAD - 'Indulge' Food Courts
CINEMAX
04.2008 - 03.2010
- Company Overview: INDULGE FOODS UNLIMITED
- Start-up Project: 'Indulge' Food courts at Ahmadabad & Rajkot
- Planning the layout & theme of food courts
- Supervising the project onsite
- Co-ordination with Interior designers, vendors and contractors with respect to pricing and quality, to ensure timely delivery of the project with smooth flow of operations
- Institutionalising systems (Distribution, Billing Software, and Vendor Development) for ensuring smooth business operations
- Implementing budgets for execution of sales and expenses (marketing and operations)
- Preparing P&L statements and furnishing reports for discussion at the Director's meet
- Essayed a stellar role in launching the first Food court in Rajkot and the second in Ahmedabad with targeted revenues of Rs
- 3.6 Crores per location per annum
- Controlled more than 40% of market share in Rajkot
- Holds distinction of independently managing the entire set-up by hiring a focussed team and training them to handle the operations in an efficient manner
- Franchising for 'Sankalp' chain of restaurants
- Franchised seven South Indian restaurants (Sankalp) in Mumbai
- INDULGE FOODS UNLIMITED
GM-OPERATIONS
PASTAMANIA
05.2007 - 03.2008
- Company Overview: ESSENCE RETAIL VENTURES PVT
- LTD
- Essence Retail Ventures bought Master Franchise rights in India of an Italian cuisine restaurant 'Pastamania' from Singapore
- Travelled to and stayed in Singapore for over 5 weeks to study the brand in-depth before launching in India
- To accept Master Franchise in India of an Italian cuisine restaurant 'Pastamania' from Singapore
- To establish a strong brand presence in India by opening 50 outlets and acquiring leadership in the QSR Pasta segment
- Ensured smooth running of all outlets, driving the business activities for achieving revenue targets and delivered high quality customer service
- Handled the design and operational phase including interior design planning and works vendor development, Equipment planning, staff selection and training onsite
- ESSENCE RETAIL VENTURES PVT
- LTD
- Successfully opened 3 new restaurants in Gurgaon, Ahmedabad and Pune in 4 months
- Built and drove a strong team of 120 people across HR, Marketing and Operations functions to ensure achievement of business targets
- Distinction of opening the first All Vegetarian outlet in the world for Pastamania at Ahmedabad
GM-CORPORATE (Business Development & Franchising)
RAJDHANI
08.2004 - 05.2007
- Company Overview: ENCORE HOTELS PVT LTD
- Encore Hotels manages hotels and restaurants under different brands like Rajdhani, Fine Dine, Revival and Swiss Resorts
- Franchised the restaurant 'Rajdhani' PAN India and internationally
- Functioned as Profit Centre Head for the entire chain of restaurants ('Rajdhani'), 'Fine Dine' in India
- Managed travel and tour business (Bon Voyage)
- Identified new business avenues, conducted feasibility studies, driving start up of business activities, tie-ups with Corporates and created a strong corporate/ brand image
- ENCORE HOTELS PVT LTD
- Franchised 9 'Rajdhani' outlets increasing the chain to 19 restaurants (10 owned by the company)
- Structured business alliances with HPCL and Reliance for opening the company's outlets as part of their retail chain along highways and in hyper cities
- Essayed a major role in starting the first non-vegetarian fine-dine restaurant for the group with a lounge bar 'Quay'
- Merit of introducing the 'one-on-one scheme' in the F&B segment leading the path for competitors to follow
- Boost in revenues to the tune of 30%
NATIONAL MANAGER-SALES
GMS TECHNOLOGIES LTD.
11.2002 - 07.2004
- Introduced the concept of graphics on aircraft surface for the first time in India on Sahara, Jet Airways & Air Deccan
- Outperformed yearly targets by Rs
- 1.3 Crores & Achieved increase in the profitability to more than 400%
- Bestowed the MACTAC (Belgium) Award for the best graphics (images of Indian cricket team on the fuselage of Sahara Airlines aircraft) in May 2004
Manager, Sales
HUGHES TELECOM (I) Ltd.
12.1999 - 10.2002
- Awarded the Best Manager's trophy twice - Recorded 40% increase in revenue generation by developing new territories.
Branch Sales Manager
SIEMENS TELECOM LTD.
10.1996 - 11.1999
Territory Manager
RPG RICOH Ltd.
01.1993 - 09.1996
Sales Executive
LOTUS TELEMATICS (Pvt.) Ltd. (LARSEN & TOUBRO IDC)
08.1989 - 12.1992
Education
B.Sc. - Physics/ Electronic Instrumentation
Mumbai University
Basic & Advance Electronics - undefined
Board of Technical Education
Skills
- Start-up & business planning
- Franchise & Brand Management
- Performance Optimization in Operations
- Client Advisory Services
- Client Engagement Strategies
- Business Development Expertise
- Team Management Skills
- Results-Driven
Training
- Training on 'Leadership Qualities' by Time Management International (a Deutsche based company).
- Workshop on 'Team Building and Motivation' conducted by Trident Communication and Management Services.
Personal Information
Date of Birth: 06/07/66
Accomplishments
Franchise India "Top 100 franchisable restaurants" award 2019 for newly founded CDR- That Italian Place & Cafe Banchetta.
MACTAC (Belgium) Award for the best graphics (images of Indian cricket team on the fuselage of Sahara Airlines aircraft) in May 2004.
Timeline
CEO - Hospitality Division
PKH VENTURES LIMITED.
04.2021 - Current
CEO, DIRECTOR & Co-owner
THAT ITALIAN PLACE & CAFÉ BANCHETTA
05.2017 - Current
CEO and DIRECTOR
CHICAGO CRUST
03.2014 - 04.2017
CEO
JUMBOKING
06.2012 - 03.2014
COO -RESTAURANT DIVISION
VILLAGE RESTAURANTS
04.2011 - 05.2012
GENERAL MANAGER- LEASING
TREASURE ISLAND
04.2010 - 03.2011
GENERAL MANAGER & SBU HEAD - 'Indulge' Food Courts
CINEMAX
04.2008 - 03.2010
GM-OPERATIONS
PASTAMANIA
05.2007 - 03.2008
GM-CORPORATE (Business Development & Franchising)
RAJDHANI
08.2004 - 05.2007
NATIONAL MANAGER-SALES
GMS TECHNOLOGIES LTD.
11.2002 - 07.2004
Manager, Sales
HUGHES TELECOM (I) Ltd.
12.1999 - 10.2002
Branch Sales Manager
SIEMENS TELECOM LTD.
10.1996 - 11.1999
Territory Manager
RPG RICOH Ltd.
01.1993 - 09.1996
Sales Executive
LOTUS TELEMATICS (Pvt.) Ltd. (LARSEN & TOUBRO IDC)
08.1989 - 12.1992
Basic & Advance Electronics - undefined
Board of Technical Education
B.Sc. - Physics/ Electronic Instrumentation
Mumbai University
Similar Profiles
GEORGE WILLIAM MUNGAIGEORGE WILLIAM MUNGAI
ACCOUNTANT at Casids Services Limited / Camusa Co. Limited / Tarrods Ventures LimitedACCOUNTANT at Casids Services Limited / Camusa Co. Limited / Tarrods Ventures Limited
Martin AkampuriraMartin Akampurira
Project Manager at Nyowe Ventures Company LimitedProject Manager at Nyowe Ventures Company Limited
Rahul MishraRahul Mishra
General Manager – Strategic Investments at Hindustan Media Ventures LimitedGeneral Manager – Strategic Investments at Hindustan Media Ventures Limited