CLINT FERNANDES
MUMBAI
Summary
Guest Relations Executive successful in developing and strengthening relationships with regular and VIP guests. Stays professional, focused and self-directed in fast-paced environments while working to develop and manage solutions for diverse guest and operational needs. Manages administrative, personnel and supply functions in support of business and guest requirements.
Overview
18
18
years of professional experience
Work History
Guest Relations & Admin Executive
BHARAT REALTY VENTURE PRIVATE LTD
Mumbai
10.2020 - Current
- Providing information on housing and commercial spaces for sale.
- Managed office communications and correspondence for efficient information flow.
- Managed guest inquiries and provided information about property services.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained filing systems and organised documents for easy access.
Facility Executive, Jr Stateroom Stwd, Bell Person
Norwegian Cruise Lines Ltd
12.2012 - 01.2018
- Overseeing/training the junior facility staff
- Stateroom/crew/public areas cleanliness
- Assisting guests concerns/query
- Embarkation luggage assistance
- USPH standards compliant
- Norwegian Dawn – Dec 2012 – Sep 2013
- Norwegian Getaway – Nov 2013 – June 2014
- Norwegian Getaway – Aug 2014 – April 2015
- Norwegian Dawn - July 2015 – April 2016
- Norwegian Spirit – June 2016 – Feb 2017
- Norwegian Breakaway – May 2017 – Jan 2018
Senior Customer Service Advisor (Process Barclays Bank UK)
Intelenet Global Services Ltd
Malad, Mumbai
11.2007 - 09.2008
- Account inquiries (account balance, funds transfer)
- Pitching sales for home insurance, upgrading accounts
- Awarded Best New Comer of the Month (Feb 2008)
- Awarded Best Improver of the Month (May 2008)
Debt Collector (Process American Medical Response) USA
Tracmail Indian Pvt Ltd
Vashi, Navi Mumbai
06.2007 - 10.2007
- Outbound calls to customers for collecting debt for AMR services
- Setting up payment schemes
- Third party collection
Education
SECONDARY EXAMINATION -
ST . ANTHONYS HIGH SCHOOL
MALAD WESTHIGHER SECONDARY EXAMINATION -
ST. ANDREWS COLLEGE
BANDRA WESTSkills
- Coaching and mentoring
- Administrative support
- Guest service
- Positive mindset
- Presentation delivery
- Computer applications
- Internet proficiency
- Communication skills
- Training development
- Computer hardware knowledge
- STCW 95 certification
- Manager training program
- Attention to detail
- Complaint handling
- Hospitality industry experience
Training
- Food & Beverage & Housekeeping, DADAR CATERING COLLEGE
- Computer Hardware, ST. ANGELOS COMPUTERS
- STCW 95
- New Manager Training, 9 MODULES
Languages
- ENGLISH
- HINDI
- MARATHI
- KONKANI
Personal Information
- Date of Birth: 28/05/1988
- Nationality: INDIAN
Timeline
Guest Relations & Admin Executive
BHARAT REALTY VENTURE PRIVATE LTD
10.2020 - Current
Facility Executive, Jr Stateroom Stwd, Bell Person
Norwegian Cruise Lines Ltd
12.2012 - 01.2018
Senior Customer Service Advisor (Process Barclays Bank UK)
Intelenet Global Services Ltd
11.2007 - 09.2008
Debt Collector (Process American Medical Response) USA
Tracmail Indian Pvt Ltd
06.2007 - 10.2007
SECONDARY EXAMINATION -
ST . ANTHONYS HIGH SCHOOL
HIGHER SECONDARY EXAMINATION -
ST. ANDREWS COLLEGE
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