Pooja Patekar Misquitta

• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
• Entered and maintained departmental records like pantry inventory, toiletries, stationary, etc.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Collaborated with departments to coordinate solutions and retain guest satisfaction.
• Direct staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
• Served as main point of contact to welcome onboarding clients.
• Monitored guest services personnel and receptionists for efficiency and accuracy of response to guest queries and complaints.
• Checked documentation and corrected issues in prompt fashion.
• Managed and improved customer service functions for reception and lounge areas.
• Regulated appropriate staffing levels to meet business and customer requirements.
• Described facility amenities to guests and set up services.
• Surveyed guests to check for areas in need of improvement.
• Coached and developed associates to improve soft skills and recovery techniques.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

• Completed Welcome Formalities and Handled Cash Counter Activities.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Completed inventory counts and ordered merchandise.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Collected and authorized payments of guests.

Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.

• Monitored guest services personnel for efficiency and accuracy of response to guest queries and complaints.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
• Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Managed administrative logistics of events planning, event booking and event promotions.