Clinton Christyraj A
Chennai,Tamil Nadu
Summary
Highly skilled Senior Issue Resolution Analyst with background in managing complex customer complaints, delivering resolution strategies and maintaining client relationships. Strengths include problem-solving abilities, strategic planning skills and strong decision-making capabilities. Proven track record of increasing customer satisfaction by resolving disputes efficiently and effectively.
Overview
5
5
years of professional experience
Work History
Senior Issue Resolution Analyst
Athena Healthcare
Chennai
12.2021 - Current
- Resolved customer inquiries through case management, increasing service efficiency.
- Demonstrated problem-solving skills, enhancing attention to detail and customer satisfaction.
- Managed escalations and complex cases to ensure timely resolutions.
- Collaborated with teams to improve service delivery and increase customer satisfaction.
- Assisted customers in defining roles, clarifying service offerings.
- Provided support during office hours to new hires and peers, fostering collaboration.
- Communicated with clients to gather information and clarify needs effectively.
Customer Support Representative
Wipro Limited
Chennai
04.2021 - 12.2021
- About Work - Solving the Customer queries, Order approval, Setting up application access, Creating users, Providing the support that customer needed and ensuring that the customer is fully satisfied with the support we provide.
- Full-time
Education
B. Com -
Madras Christian College
Chennai, Tamil Nadu, India12.2020
Hsc -
Madras Christian College Higher Sec School
Chennai, Tamil Nadu, India12.2017
Sslc -
Kamaraj Matriculation School
Chennai, Tamil Nadu, India12.2015
Skills
- Attention to detail
- Case & Time management
- Customer relationship management
- Team collaboration
- Critical thinking
Timeline
Senior Issue Resolution Analyst
Athena Healthcare
12.2021 - Current
Customer Support Representative
Wipro Limited
04.2021 - 12.2021
B. Com -
Madras Christian College
Hsc -
Madras Christian College Higher Sec School
Sslc -
Kamaraj Matriculation School