Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Work Availability
Timeline
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Venkatesh KB

Venkatesh KB

Senior Issue Resolution Analyst
Chennai

Summary

Dedicated HealthCare Analyst professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Senior Issue Resolution Analyst

Athena Health
Chennai
06.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reduced process inconsistencies and effectively trained team members.
  • Handling over 25 case per day for US clients in Healthcare support for Medical Billing through Sales force
  • Providing support to complete enrollment process for proper claims submission.
  • Handling queries related to claim rejection and denial
  • Reaching out to payer for status of enrollment form
  • Completing enrollment setup on behalf of client for receiving payments
  • Handling queries related to select appropriate package selection for claims submission
  • Queries related to patient payment not found
  • Checking on member eligibility and benefits
  • Supporting team by providing assistance to new member

Senior Process Executive

Cognizant Technology Solutions
Chennai
02.2016 - 06.2018
  • Handling over 40 In Bound calls per day for US clients in Healthcare support for Medical Billing
  • Providing support to complete enrollment process for proper claims submission.
  • Handling queries related to claim rejection and denial
  • Reaching out to payer for status of enrollment form
  • Completing enrollment setup on behalf of client for receiving payments
  • Supporting team by providing assistance to new member
  • Handling supervisor calls and providing assistance for complicating issues

Consultant

Sutherland Global Services
Chennai
11.2013 - 01.2016
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Recommended McAfee and explained features and costs to help customers make educated buying decisions.
  • Saving customers by giving retention options if need to cancel subscription of McAfee
  • Providing support related to McAfee account ,educating about products and providing steps to download.
  • Handling errors related to update and firewall.
  • Handling over 50 Inbound calls per day.

Associate CRM

IV support Technologies
Chennai
01.2012 - 02.2013
  • Built client relationships by responding to inquiries, identifying and assessing client's needs, resolving problems, and following up with potential and existing clients.
  • Handled over 40 calls per day for US clients related to computer issues by taking remote access.
  • Troubleshooting internet problems and guiding customers to install OS.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Managed customer relations on ongoing basis to maximize customer retention.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Annamalai University
Tamil Nadu
08.2007 -

Skills

Upbeat and Positive Personalityundefined

Additional Information

  • Best Performer for the Month of October 2012 in IV Support Technologies.
  • Second Best Performer for Q3 of the year 2014 in Sutherland Global Services.
  • 100% Attendance for Q4 of the year 2014 in Sutherland Global Services.
  • Unicorn of the month July 2017 in Cognizant Technology Solutions
  • Top performer for Q1 of the year 2020 in the Enrollment Team.

Languages

English
Advanced (C1)
Telugu
Intermediate (B1)
Tamil
Intermediate (B1)
Hindi
Beginner (A1)

Certification

Structured Query Language- SQL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Structured Query Language- SQL

05-2023

Live Workshop on Microsoft Office Automation

05-2023

Lean Six Sigma Yellow Belt

05-2023

Senior Issue Resolution Analyst

Athena Health
06.2018 - Current

Senior Process Executive

Cognizant Technology Solutions
02.2016 - 06.2018

Consultant

Sutherland Global Services
11.2013 - 01.2016

Associate CRM

IV support Technologies
01.2012 - 02.2013

Bachelor of Engineering - Electronics And Communications Engineering

Annamalai University
08.2007 -

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Venkatesh KBSenior Issue Resolution Analyst